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**Job Overview**:The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments- Identify process gaps requiring escalation, offering potential solutions- Assist with inventory management and workflow needs as dictated through risk priority and service level- Support a range of products and services- Analyze problems and formulate solutions through research and investigation- Navigate, test and execute moderately complex databases, spreadsheets,
and systems- Ensure accurate and timely account handling- Assist in activities that help reduce organizational impact and/or loss**Qualifications**:- 1 year of relevant experience- Proficient computer and typing skills- Ability to adapt to new technology quickly and seamlessly- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work with others to complete assigned tasks**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**Funciones**- Captura de informacion en sistema de clientes del Área Pyme/BEI- Llenado de formatos para la alta de cuenta de cheques pyme/ BEI- Seguimiento con ejecutivos de sucursal, sobre el estatus de documentacion de clientes Pyme/ BEI- Analisis de datos (revisar si los documentos se encuentran actualizados y coinciden entre si)- Validacion y Recepcion de solicitudes para apertura de cuentas y mantenimientos de clientes del segmento de Bei y Pyme**Requisitos**- Experiência en captura de volumenes altos de informacion- Excel intermedio- Analisis de detalles- Experiência en ánalisis de datos- Experiência en atención a clientes internos**Zona de trabajo**- Tecno Parque/ Azcaptozalco- Disponibilidad para rolar horarios de 9 a 6 pm y de 10:30 am a 7:30 pm**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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