Segment: Danfoss Climate Solutions SegmentJob Category: Supply Chain and OperationsWork Location Type: On-siteSr.Customer Quality EngineerReq ID: ***** Job Location: Apodaca, MX Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Category: Supply Chain and Operations Work Location Type: On-site Job DescriptionThe Impact You'll MakeAs aCustomer Quality Engineer, you will play a critical role in strengthening customer trust by ensuring fast, transparent, and effective resolution of quality concerns.You will act as the voice of the customer within our organization, turning feedback and complaints into meaningful improvements across products and processes.You will directly influence key customer metrics such asPPM performance, response quality, and satisfaction, helping the business deliver reliable and high-quality solutions.Your work will ensure that customer issues are not only resolved—but prevented from recurring.By collaborating closely with manufacturing, supply chain, and field teams, you will driveroot cause problem solving and continuous improvement, contributing to a culture of quality and operational excellence.What You'll Be DoingLead customer complaint resolutionusing structured problem-solving (e.g., 8D) to deliver timely, clear, and effective responsesCollaborate with cross-functional teamsto identify root causes and implement corrective actions that prevent recurrenceTrack and communicate quality performance(e.g., PPM, complaint trends)



to drive data-based decisions and improvementsCoordinate containment actions and inspectionswith internal teams and external partners to protect customers quicklySupport customer audits and approvals(including PPAP and returns analysis) to ensure compliance and strengthen relationshipsWhat We're Looking ForExperience incustomer quality, manufacturing quality, or engineering roleswith direct exposure to complaint handlingHands‐on knowledge ofroot cause analysis and problem‐solving methods(e.g., 8D or similar toolsAbility toanalyze data and track quality metricssuch as PPM, trends, or failure modesStrongcommunication in EnglishBachelor's degree in EngineeringWhat You'll Get from UsWe promote from within and support your learning with mentoring, training, and access to global opportunities.You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.Your well-being matters to us.We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.These vary by country and contract, but they're worth asking about—we think they're pretty great.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status,



or other protected category.Our Commitment to TransparencySalary ranges listed reflect only primary location and currency.For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.The vigente salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.Any benefits listed do not promise or guarantee any particular benefit or specific action.They may depend on country or contract specifics and are subject to change at any time without prior notice.Want to know more?
Please visit our FAQ Page .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment.We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.Our innovative engineering dates back to ****.
Danfoss is family-owned and employs over 39,000 people.We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.
#J-*****-Ljbffr

📌 Sr. Customer Quality Engineer (Ciudad Apodaca)
🏢 Danfoss
📍 Ciudad Apodaca