Segment: Danfoss Climate Solutions SegmentJob Category: SalesWork Location Type: On-siteCustomer Service Analyst/Order EntryReq ID: ***** Job Location: Apodaca, MX Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Category: Sales Work Location Type: On-site Job DescriptionThe Impact You'll MakeAs aSales Administration Analyst, you will be at the center of our customer experience, supporting U.S. customer service teams with accurate and timely order management.Your work will directly influence how quickly and effectively our customers receive the solutions they need.You will help reduce escalations by maintaining proactive communication and ensuring issues are resolved before they become critical.Your attention to detail and responsiveness will strengthen trust between Danfoss and our customers.By combining systems expertise with a service mindset, you will play a key role in delivering a seamless, reliable, and high-quality customer journey.What You'll Be DoingProcess customer orders accurately and on time to ensure smooth fulfillment and deliveryRespond to inquiries on order status, pricing, and availability to support customer decision-makingManage and resolve cases in Salesforce to deliver fast and effective solutionsExecute transactions in SAP aligned with customer requirements and operational standardsCollaborate with U.S. customer service teams to align priorities and prevent escalationsWhat We're Looking For1 year of experience in customer service/data entryhandling orders, calls, and email-based inquiriesFluent English communication skills (written and spoken)Ability to work with systems such as Salesforce or SAPStrong communication and interpersonal skills with a customer-focused mindsetSelf-starter with the ability to prioritize tasks and manage time effectivelyWhat You'll Get from UsWe promote from within and support your learning with mentoring, training,



and access to integral opportunities.You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.Your well-being matters to us.We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.These vary by country and contract, but they're worth asking about—we think they're pretty great.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Salary ranges listed reflect only primary location and currency.For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.Want to know more?
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment.We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.Our innovative engineering dates back to ****.
Danfoss is family-owned and employs over 39,000 people.We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.
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📌 Customer Service Analyst/Order Entry (Ciudad Apodaca)
🏢 Danfoss
📍 Ciudad Apodaca