JOB DESCRIPTIONWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionSummarized Purpose:Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service.
Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
The information provided will be given to a level in parallel with the individual's expertise, experience and training.Essential Function:Responds accurately and professionally to technical and medical informationinquiries received via phone, email, internet or mail in reference topharmaceutical or device products.
Processes fulfillments and provides clinicaltrial information or after-hours on call support.
• Analyzes caller's questions to formulate an accurate and concise responseusing client-approved resources and records inquiries and interactions in theappropriate databases following organizational, client and regulatoryguidelines.
• Identifies, records and triages adverse events and product complaintsaccording to organizational, client and regulatory guidelines and providesadditional support (including follow up) as needed.




• Maintains knowledge of project and corporate policies and proceduresincluding client products, SOPs, protocols, GCPs, and all applicable regulatoryrequirements.
• Works with internal and external client contacts to resolve inquiries.
Asneeded, researches medical literature and drafts responses for such inquiries.
• Provides administrative support as needed.Education:High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.Knowledge, Skills and Abilities:• Strong English skills in all four areas: reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.
• Solid computer and keyboarding skills• Good interpersonal skills• Ability to work independently as well as part of a team.
• Ability to interpret client provided medical and technical information• Organizational and time management skills• Ability to maintain a positive and professional demeanor in challenging circumstances

📌 Med Info Spec I (Xico)
🏢 Importante Empresa Del Sector
📍 Xico