**Summary**:As a Human Resources Expert (People Engagement Expert) you will have an exciting opportunity to gain hands-on experience using innovative Huma Resources systems and positively impact the employee life cycle.You will play a crucial role in upholding the quality of services for our US and Mexican employees and partners by promptly and effectively addressing their queries.Your expertise and insights should help champion innovation, a sense of community and improve our services, engagement, and the overall experience of our people.
**About the Role**:LI-Hybrid**Key Responsibilities**:- Provide rapid, high quality and accurate response/support to all human resources related queries.
- Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
- Guide and act as a consulting partner for human resources processes and systems related queries.
- Contribute to enhancement of work instructions based on QA findings and process modifications.
- Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
- Gather and monitor CSAT, feedback and surveys to drive continuous improvement for customer satisfaction.
- Engage in regular monthly project activities.
- Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.




- Provide support for transformation and technology initiatives.
- Partner with PO at location or country level as applicable.Meet shift requirements defined by the supporting country.
**Essential Requirements**:- Bachelor's degree in HR/Business Administration or related field- Proficiency in English, spoken and written- Minimum 2 years' experience in HR Services (or similar service providing- organizations).1+ years' experience with SAP, WorkDay, Success Factors or other Workforce Systems- Experience with ticketing management systems.Proficiency in use of Microsoft Office; advanced Excel skills is an advance- Work experience in virtual/remote teams is a plus**Desirable Requirementes**:- Work experience in virtual/remote teams is a plus- Fluency in an additional regional language is a plus as French or Portuguese- Novartis_ _is_ _committed_ _to_ _building_ _an_ _outstanding,_ _inclusive_ _work_ _environment_ _and_ _diverse_ _teams' _representative of the patients _and communities we serve._DivisionPeople & OrganizationBusiness UnitCTSLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaHuman ResourcesJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Human Resources Expert (Xico)
🏢 Novartis
📍 Xico