job title: healthcare patient specialist (calling & insurance verification)

mérida, mexico (onsite hub)

salary: 16,000 – 22,000 mxn / month + competitive benefits

full-time | monday – friday (u.s. Business hours)

fast-track hiring via spark hire

are you a sharp, bilingual professional who loves interacting with people but also enjoys analytical, detail-oriented problem-solving?

snapscale has been partnering with premium u.s. medical clinics since 2017. Our mérida delivery center is expanding, and we are looking for versatile, high-caliber talent to take on a dynamic dual-focus role that sits at the center of u.s. healthcare operations.

the dynamic of the dual role

this is not a repetitive, single-task job. Your day will be split between two critical skill sets:

- patient care & communications (interpersonal focus):
- act as the warm, professional voice of u.s. concierge medical clinics.
- handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake.
- overcome patient hesitations with empathy and clear, confident communication.
- insurance verification & vob (analytical focus):
- call u.s. insurance networks directly to perform deep-dive verification of benefits (vob).
- cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy.




- update electronic medical records (emr/ehr) and billing tracking systems without errors.

what you get

- stable, competitive monthly salary (16,000 – 22,000 mxn).
- premium paid training mapping out both patient psychology and u.s. insurance systems.
- a collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months.
- genuine career scaling within a fast-growing international operations firm.

*note: this is an administrative operations role. If you are seeking a clinical practitioner track (doctor, therapist), this position will not align with your goals.*

what we are looking for

- full bilingual fluency: exceptional, natural english communication skills (written and spoken) are required to negotiate comfortably with u.s. insurance representatives and patients.
- the "dual" mindset: you need to be highly articulate and empathetic on the phone, yet structured and zero-tolerance for data entry errors when handling insurance metrics.
- experience: 1–3 years of experience in a clinic administrative role, high-tier customer success, hospitality management, or advanced call center environments. (full paid training on u.s. insurance frameworks is provided!)

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📌 Healthcare patient specialist (calling & insurance verification) (Mérida)
🏢 Snapscale Philippines
📍 Mérida