Job Summary

Applies developed subject matter knowledge to solve common and complex automation activities, advanced analytics, and AI-driven solutions within the Returns Operations function. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex situations.

Responsibilities

- Drives Power BI governance, AI adoption, and process optimization across returns operations.
- Identifies and implements automation opportunities across returns processes. Develops AI-driven solutions for forecasting, return rate trends, physical claim management, nonstandard returns detection and tracking.
- Owns Power BI environment including dashboards, data models, and governance. Standardizes KPIs and ensures data accuracy and audit traceability.
- Develop models and perform analysis to support forecasting and decision‑making. Provide actionable insights for leadership.
- Redesign processes to improve efficiency. Automate validation workflows and reduce manual effort while improving TAT and accuracy.
- Work with Finance, Operations, Logistics, Sales, and IT to align processes and reporting.
- Ensure compliance with audit requirements, maintain controls and documentation, and support audit activities.





Education & Experience

- Four‑year or graduate degree in business administration, finance, economics, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4–7 years of work experience, preferably in strategy, planning, operations, market research, or a related field or an advanced degree with 3–5 years of work experience.

Preferred Certifications

- Project Management Professional (PMP) Certification
- Microsoft Power BI Certification

Knowledge & Skills

- Dashboard
- Data analysis
- Data modeling
- Data visualization
- Power BI
- Power Automate
- Python (programming language)
- SQL (programming language)
- SAP knowledge

Cross‑Org Skills

- Effective communication
- Results orientation
- Learning agility
- Digital fluency
- Customer centricity

Impact & Scope

- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision‑making process.

Complexity

- Responds to moderately complex issues within established guidelines.

Disclaimer

- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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📌 Returns Data Analyst (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque