key responsibilities

- track, record, and reconcile assigned customer accounts.
- contact past-due customers to request payment and resolve outstanding balances.
- process payments and assist with arranging payment timelines or installment plans when necessary.
- identify gaps in supporting documentation or invoices and notify the assigned collector.

invoice & documentation management

- provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
- ensure all paperwork is accurate, complete, and available to support timely collections.

reporting & data analysis

- pull data sets from fa&p; portals for analysis.
- extract data from the accounting system and combine it with bi tool outputs.
- prepare customer-specific reports according to required deadlines.

administrative support & continuous improvement





- support the collections team with administrative duties related to accounts receivable.
- participate in continuous improvement initiatives to increase efficiency and accuracy within the team.

minimum requirements

- bachelors degree
- 3 years of experience in collections, accounts receivable, billing, customer service, or a related administrative role.
- basic understanding of invoicing, payment processing, and account reconciliation.
- ability to work with datasets (excel, csv files, bi tools) and create simple reports.
- strong communication skills for contacting customers regarding past-due accounts.
- ability to multitask, meet deadlines, and maintain accuracy in time-sensitive situations.
- proficiency with microsoft office (excel, outlook, teams) and familiarity with accounting/erp systems.

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📌 Collections specialist (Monterrey)
🏢 Psc Industries
📍 Monterrey