Manager Customer Care

Location: Parque Logistico San Martin Obispo Park II, Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico. Full‑time position.

Responsibilities

- Customer support, quality assurance, and support.
- Workforce management.
- Oversee all representative activities, including coaching, calibration, and monitoring with support of the QA team.
- Manage all front‑ and back‑line call center processes.
- Oversee customer experience for digital platforms (Facebook, Twitter).
- Manage a team of employees or multiple locations, including contractors, across all categories (operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, deputy management).




- Disciplinary action up to and including dismissal.

Qualifications

- Two years of university/college education or equivalent.
- Proficiency in English (TOEIC score of at least 600).
- Five years of business experience, including at least two years in call center experience.
- Previous management or supervisory experience in a service environment (preferred).
- Strong interpersonal, written, and verbal communication skills.
- Excellent planning and organizing skills.
- Effective presentation and leadership skills.

#J-18808-Ljbffr

📌 : Manager Customer Care (Cuautitlán)
🏢 Fedex Express México
📍 Cuautitlán