Responsibilities

- Own and support the reliability of Voice Assistant services and the underlying cloud infrastructure.
- Participate in an on‑call rotation to support production systems outside normal business hours.
- Lead and participate in incident response, including triage, escalation, mitigation, and restoration of service.
- Drive blameless post‑mortems and ensure corrective actions are tracked through completion.
- Work to improve customer experiences by strengthening service availability, latency, stability, and resilience against agreed service‑level expectations.
- Design, implement, and maintain infrastructure as code using tools such as Terraform and Atlantis.
- Manage and extend GitOps and deployment workflows using ArgoCD and related CI/CD tooling.
- Support and improve cloud and container platforms across AWS and Azure.
- Independently manage virtual servers, containers, and orchestration platforms such as Kubernetes.
- Build, refine, and operate automation that reduces toil and improves operational efficiency.
- Utilize and extend existing observability and reliability capabilities, including monitoring, alerting, logging, and diagnostics.
- Review system performance and capacity trends to identify bottlenecks, support forecasting, and improve scalability.
- Troubleshoot complex infrastructure, networking, and application runtime issues across distributed systems.
- Assist with disaster recovery planning, validation, and recovery readiness.
- Contribute to performance tuning and resilience improvements across infrastructure and services.
- Document operational procedures, support runbooks, and engineering knowledge to improve team effectiveness.




- Coach and support other engineers by sharing operational best practices and reliability engineering approaches.

Required Qualifications

- 3+ years of production experience working as a Site Reliability Engineer, DevOps Engineer, Infrastructure Engineer, or Software Engineer.
- Experience working with Atlantis, ArgoCD, or similar infrastructure and deployment automation tools.
- Strong experience with AWS and Azure.
- Expertise in Terraform to create, modify, and manage infrastructure configurations or IaC templates.
- Expertise in containerization technologies (Docker & Kubernetes) to build, package, and deploy optimized container images.
- Proficiency in designing, implementing, and maintaining complex CI/CD pipelines that span with increasing complexity and integrating across multiple environments.
- Knowledge in cloud platforms (AWS) to optimize cloud resource utilization and costs throughout product lifecycle.
- Expertise in version control systems to perform branching, merging, and resolving merge conflicts.
- Versed within InfoSec policies and procedures to adhere to security standards/regulations and identify gaps in security architecture.
- Experience in monitoring and analytics platforms to set up monitors, alerts, and diagnostic tools for proactive issue detection, root cause analysis, and performance optimization across distributed systems.
- Understanding of cloud billing and cost management tools to recognize total costs.
- Ability to learn and apply new technologies, programming practices, patterns, and methods.
- Organized and detail‑oriented.
- Ability to develop healthy working relationships and collaborate with peers and leaders.
- Exhibits integrity and high standards in work quality.
- Excellent verbal and written communication skills.
- Values diversity and differences amongst individuals in interactions.

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📌 Site Reliability Engineer (Centro)
🏢 Pentangle Tech Services | P5 Group
📍 Centro