Responsibilities

- Perform all duties as Senior Lobby host, including additional duties as follows::
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs lobby personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and priority club guests receive special attention
- Assist Lobby Host in greeting, rooming, and sending off VIP guests.
- Inspects front office and back of house regularly for cleanliness.
- Assists in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (PMS) in emergency situation.




- Fully conversant with all hotel emergency procedures.
- Night staff check mail, message of expected guests against the system/computer and expected arrivals
- Handle all Complaints
- Ensure working of all Front Office Policies and Procedures when night staff
- Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
- Efficient check in and check out process
- Review and monitor early morning wake up procedures
- Maintain correct guest registration cards
- Maintain current Hotel information
- Operate communication equipment
- Conduct Credit card checks

Required Skills

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills; fluent in both written and spoken English
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving and organizational abilities

Qualifications

- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience

- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

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📌 Guest Services Manager 宾客服务经理 (México)
🏢 Ihg
📍 México