Overview

In this role, you will be responsible for creating clear, structured, and highly technical documentation for internal engineering systems, partnering closely with senior developers and infrastructure teams. You’ll apply a strong foundation in software engineering along with hands-on knowledge of cloud and Dev Ops environments—Azure Gov Cloud, infrastructure provisioning with Terraform, CI/CD pipelines, PostgreSQL operations and disaster recovery, configuration management, and observability best practices. You’ll produce concise how-to guides, installation and troubleshooting procedures (Power Shell/Bash), and standardized content organized for developer audiences using defined templates. Success in this role requires proficiency with Confluence, Git Hub, Jira, and diagramming tools, plus excellent information architecture skills. You’ll also independently manage limited SME availability through effective interviewing and scheduling, while communicating directly with Directors and Lead Engineers to deliver accurate, user-friendly documentation.

Responsibilities

- Create clear, structured, and highly technical documentation for internal engineering systems.
- Collaborate with senior developers and infrastructure teams.
- Apply software engineering foundations with hands-on cloud and Dev Ops knowledge (Azure Gov Cloud, Terraform, CI/CD, PostgreSQL operations and disaster recovery, configuration management, observability).
- Produce concise how-to guides, installation and troubleshooting procedures (Power Shell/Bash).
- Follow defined templates and organize content for a developer audience.
- Demonstrate proficiency with Confluence, Git Hub, Jira, and diagramming tools; maintain strong information architecture.
- Independently manage limited SME availability through effective interviewing and scheduling; coordinate with Directors and Lead Engineers to deliver accurate, user-friendly documentation.

Software Engineering Foundation

- A deep understanding of software development and engineering principles.
- Cloud & Dev Ops literacy:



documenting highly technical, internal-facing systems.
- Cloud infrastructure: Azure Gov Cloud/IL4, cloud architecture, Infrastructure as a Service, Terraform, and provisioning.
- CI/CD: complex continuous integration and deployment pipelines.
- Databases: PostgreSQL provisioning, operations, and disaster recovery (DR).

Configuration Management

- Documenting unified configuration systems and migration from legacy tools.
- Observability: writing best practices for monitoring and alerting.

Core Documentation & Writing Skills

- Clarity and conciseness: the ability to create clear, concise, and user-friendly documentation.
- Procedural writing: creation of clear how-to guides, particularly for installation (Power Shell/Bash) and troubleshooting.
- Information architecture: standardizing formats and organizing content logically for developers (e.g., Onboarding, Infrastructure, Troubleshooting) to improve findability.
- Template adherence: following specific templates, such as MSF Docs Single Page Design.

Tool Proficiency

- Content platforms: proficient in Confluence and Git Hub as primary documentation platforms.
- Collaboration tools: familiarity with Jira for project tracking and Lucidchart (or similar) for diagrams.

Soft Skills

- SME management: limited availability of Subject Matter Experts (SMEs) as a project risk.
- Strong interviewing skills and the ability to work independently to proactively schedule and manage SME time.

Stakeholder Communication

The role requires collaborating directly with senior engineering stakeholders, including Directors and Lead Software Engineers.

Benefits

- Versátil working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
- Not applicable for freelancers

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📌 Senior Technical Writer (México)
🏢 N-iX
📍 México