Senior Workplace Engineer (L3 Support – Hybrid)We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our integral Workplace Operations and Engineering team.
This role is responsible for handling complex workplace and end‐user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.
The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.
This is a hybrid role, operating within an 8x5 support model and on‐call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.Key ResponsibilitiesProvide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents.Perform deep technical troubleshooting and root cause analysis.Lead and coordinate major incident resolution, acting as technical authority on bridge calls.Design and implement workplace hardening measures, ensuring compliance with security standards and best practices.Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives.Participate in and lead Workplace‐related projects, including rollout, migration, transformation, and modernization activities.Review and execute complex operational changes in line with change management processes.Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures.Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow‐up and closure.Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders.Provide technical mentorship, guidance,



and training to L2 engineers and support teams.Contribute to runbooks, knowledge base, automation initiatives, and operational procedures enhancement.Working ModelHybrid setup with an 8x5 working schedule aligned with business hours and an on‐call rotation schedule.Required Skills & QualificationsExpert‐level knowledge of:Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)Active Directory and Identity and Access Management (IAM) servicesWindows endpoint managementSCCM and Intune Co‐ManagementEnterprise printing and collaboration technologiesTeams Rooms and meeting room technologiesDNS and Group Policy fundamentalsStrong hands‐on experience with:Microsoft 365 Admin CenterSCCM & Intune / Microsoft Endpoint ManagerEntra ID / Azure ADServiceNow or similar ITSM platformsEnterprise printing management platforms such as uniFLOWStrong capability in:End‐to‐end troubleshooting across multiple workplace domainsEndpoint, authentication, and collaboration service troubleshootingLog analysis, client‐side diagnostics, and service correlationOperational governance, documentation, and process improvementExperience7+ years of experience in Workplace Engineering / End User Services / IT Operations roles.Proven experience working at L3 level, handling complex enterprise environments and escalations.Experience with enterprise/global workplace environments.Experience in project delivery, workplace transformation, and modernization initiatives.Soft SkillsStrong analytical and problem‐solving mindset.Excellent organizational and coordination skills, with the ability to manage multiple priorities.Strong ownership and accountability for services and deliverables.Effective communication and stakeholder management skills.Ability to mentor and develop junior team members.Proficiency in written and spoken English.Nice‐to‐HaveMicrosoft Certifications or equivalent.Architecture design experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID.Experience working with global teams and external vendors.
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📌 Senior Workplace Engineer (Monterrey)
🏢 Flsmidth
📍 Monterrey