Job Description
The Product Support Sales Representative (PSSR) is a results-driven sales professional with in-depth knowledge.
This field-based sales role focuses on selling aftermarket parts, maintenance contracts, service and repair solutions.
PSSR acts as a technical advisor to help clients maximize machine uptime and reduce owning and operating costs, building strong customer relationships, identifying new business opportunities and driving revenue growth within the assigned territory.
The PSSR works closely with Service Managers to develop proposals, follow up on opportunities, and support both new and existing accounts.
This position is based in Mexico and reports to the Director of Product Support.
Responsibilities
Customer Consultations: Visit client jobsites to assess equipment health, identify wear patterns, and recommend the right replacement parts or service solutions.
Sales Generation: Promote preventative maintenance agreements (PMAs), crane/component rebuilds (Encore), and specialized product support programs.
Perform inspections on cranes as requested by customers and/or insurance companies; complete inspections on time and discuss results with customers.
Compile and prepare lists and labor estimates for quotes.
Provide customers with technical support; provide operator and maintenance orientation on new equipment; ensure scheduled maintenance is performed in a timely manner.
Quote & Order Management: Generate quotes for in-house or field repairs, track orders, and follow up to ensure client satisfaction.
Data Tracking: Manage customer records, equipment data,



and sales pipelines using CRM platforms.
Required Education And Experience
High School Diploma or GED required.
Minimum of three (3) years of experience in the heavy construction equipment industry.
Proven experience in sales, preferably in parts, service, or aftermarket support.
Experience in customer-facing roles with demonstrated ability to manage accounts and develop business relationships.
Preferred Education And Experience
Experience with cranes and crane equipment is preferred (AT, RT, Crawlers, Tower etc.).
Required Skills/Abilities
Must have a clean driving record with the ability to travel.
Travel: 80% daily travel within assigned territory; occasional overnight travel required.
Must be proficient in Microsoft Office Suite.
Strong sales and negotiation skills with a proven ability to identify opportunities and close deals.
Solid customer relationship management skills, with a focus on long-term partnerships and customer satisfaction.
Good technical aptitude with the ability to understand and explain heavy equipment, parts, and service solutions.
Strong problem-solving skills, with the ability to diagnose customer needs and recommend appropriate solutions.
Excellent verbal and written communication skills.
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
Ability to work independently and collaboratively in a team environment.
High level of adaptability and flexibility in a dynamic, field-based role.
Valid driver's license with a clean driving record.
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📌 Prod Support Sales Rep (Monterrey)
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