**Req ID**: ******
We are currently seeking a ServiceNow System Administrator to join our team in Aguascalientes, Aguascalientes (MX-AGU), Mexico (MX).
**Experience**: Overall 5+ years
**ServiceNow**: 2+ Years
**Responsibilities**:
- Responsible for Upgrades and update set movements to higher environments
- First point of contact to address reported issues with the operation of the ServiceNow platform.
- Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
- Adheres to existing platform governance process for support, maintenance and agreed SLAs.
- Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
- Create reports and dashboards as required and schedule reports for distribution as needed.




- Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.
- Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.
- Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives.
Also suggesting and implementing improvements.
- Ensure adherence to quality standards and attainment of project deliverables
**Minimum Certifications**:
1. ServiceNow Admin
2. ITIL Foundation(V3/V4)
LI-LATAM
About NTT DATA

📌 Servicenow System Administrator (Aguascalientes)
🏢 NTT
📍 Aguascalientes