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Job Req Number: ******
- Time Type: Full Time
**Senior Application Support Specialist**:
**Main Summary**:
**Tasks and Responsibilities**:
- Take ownership of support cases from initial investigation through successful resolution.
- Collaborate with Development, DevOps, SRE, and Quality Assurance teams to identify root causes and implement long-term solutions.
- Support incident management, problem management, and change management activities following ITSM best practices.
- Contribute to the continuous improvement of monitoring, alerting, and operational support frameworks.
- Maintain support documentation, troubleshooting guides, and knowledge base articles.
- Partner with business and IT stakeholders to improve platform stability, functionality, security, and user experience.
- Support solutions built on modern technologies such as Kubernetes, Docker, Kafka, MongoDB, and microservices-based architectures.
**Education and Skills**:
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Equivalent professional experience may be considered.
- Knowledge of cloud-native environments and microservices architecture.
- Familiarity with IT Service Management (ITSM) frameworks and tools.
- Experience working with Atlassian products, including Jira and Confluence.
- Understanding of containerization and orchestration technologies such as Docker and Kubernetes.
- Exposure to monitoring, logging, and observability platforms.
- Basic understanding of databases, APIs, and distributed systems.
- Experience with scripting or programming languages such as Python, PowerShell, Bash, Java, or similar is considered an advantage.
- Strong analytical and problem-solving skills.




- Excellent communication and stakeholder management abilities.
- Fluent English, both written and spoken.
**Minimum Work Requirements**:
- Minimum of 4 years of experience in Application Support, Production Support, Technical Support, IT Operations, or a related field.
- Experience troubleshooting complex technical issues involving multiple systems and stakeholders.
- Experience working within Agile, DevOps, or cross-functional technology teams.
- Understanding of incident management, service delivery, and operational support best practices.
- Ability to work in a fast-paced, global environment and manage multiple priorities effectively.
- Willingness to participate in an on-call support schedule outside standard business hours when required.
- Experience within logistics, transportation, supply chain, or other high-volume operational environments is a plus.
**DSV - Global transport and logistics**
Working at DSV means playing in a different league.
As a integral leader in transport and logistics, we have been on an extraordinary journey of growth.
Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don't just work - we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
**Start here.
Go anywhere

📌 Senior Application Support (Xico)
🏢 Dsv
📍 Xico