**Why SoftwareOne?
**
Our people are at the core of everything we do.
We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape.
Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
**The role**
**Junior Sales Support**
**SoftwareOne**
Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)
- Are you passionate about working directly with customers and ensuring a seamless experience from quote to renewal?
- Do you enjoy collaborating with Sales and Operations teams to deliver value while identifying growth opportunities?
If so, this opportunity may be for you.
Our Global Team Continues to Grow!
The Customer Success Manager (CSM) manages the end-to-end customer journey, from the initial quote through order management, delivery, and renewal.
This role acts as the primary operational point of contact for customers and account managers, ensuring a smooth experience while supporting revenue opportunities such as upsell, cross-sell, and renewals.
The CSM works closely with Sales, Licensing Specialists, and internal operational teams to coordinate quoting, ordering, billing, and renewals, while maintaining strong customer relationships and ensuring customer satisfaction.
What you will do:
- Manage the end-to-end customer journey from quote to renewal.
- Act as the primary operational contact for customers and account managers.
- Coordinate quoting,



ordering, billing, and renewal processes with internal teams.
- Identify opportunities for upsell, cross-sell, and account growth.
- Monitor customer experience and support issue resolution and operational improvements.
**What we need to see from you**
- Bachelor's degree.
- Previous experience in Customer Success, Sales Operations, Inside Sales, or similar customer-facing or operational roles; building and maintaining relationships.
- Advanced English level is a must (B2 - C1).
- Strong communication, problem solving, critical thinking and consultative skills.
**Why join our team?
**:
At SoftwareOne, you become part of a general organization that champions growth, innovation, and meaningful impact.
Your development and well-being truly matter.
These key benefits reflect what sets us apart:
- Comprehensive health and well-being programs.
- Continuous learning and career development.
- Performance-based incentives.
- Flexible and hybrid work models.
**Job Function**
S&C; and Services Operations
**Accommodations**
- At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program._

📌 Junior Sales Support (Xico)
🏢 Softwareone
📍 Xico