Descripción y detalle de las actividades
- The **Field IT Service Support** position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services.
- Key responsibilities include:- Diagnose, troubleshoot, and resolve IT incidents and service requests using ServiceNow, ensuring accurate logging, tracking, and documentation.
- Deliver VIP support in accordance with Sonova's defined processes.
- Participate in problem identification, root cause analysis, and the implementation of preventive solutions.
- Support process review, improvement, and re-engineering initiatives related to IT services.
- Install, configure, maintain, and support computers, peripheral equipment, mobile devices, networks, file shares, and software.
- Ensure IT asset records are accurate, complete, and up to date.
- Provide basic support for LAN, WAN, and Internet connectivity, under appropriate direction.
- Participate in local IT projects and initiatives, including monthly maintenance window activities as required.
- Collaborate with the Service Desk, third-party vendors, and internal stakeholders to resolve high-priority incidents.
- Train and coach end users on IT tools, ServiceNow usage, and best practices.
- Perform physical IT-related tasks such as receiving, lifting, transporting, racking/unracking, and cabling equipment.
- Identify trends in incident reporting and contribute to continuous improvement initiatives.Experiência y requisitos
- Bachelor's degree in Computer Science,



Information Technology, Systems Engineering, or a related field, or equivalent professional experience.
- Professional Experience- Hands-on experience providing on-site IT support in a corporate environment.
- Strong experience supporting Microsoft Windows and/or Mac environments.
- Experience with Windows Server **** or later.
- Active Directory administration experience.
- Experience using IT ticketing systems, preferably ServiceNow.
- Ability to perform software upgrades following vendor instructions.
- English proficiency at approximately 80%, both written and spoken.
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- Technical Skills- Hardware and software troubleshooting.
- Basic network support (LAN, WAN, Internet connectivity).
- IT asset management.
- System monitoring and incident resolution.
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- Competencies- Strong service-oriented mindset and customer focus.
- Analytical thinking and problem-solving skills.
- Effective communication with users, vendors, and IT teams.
- Ability to work collaboratively in a team environment.
- Strong organizational and follow-up skills.
- Flexibility to manage changing priorities.Beneficios- Beneficios de acuerdo a la LFT
- fondo de ahorro-
- **Número de vacantes** 1- ** Área** Informática/Sistemas/TI/Programación/Software- ** Contrato** Permanente- ** Modalidad** Presencial- ** Turno** Diurno- ** Jornada** Tiempo Completo-
- **Horario**- Jornada completa
- Lunes a viernes
- Turno Matutino-
- **Estudios** Carrera con título profesional- ** Inglés**Hablado: Avanzado, Escrito: Avanzado- ** Edad** ******* años- ** Disponibilidad p.
viajar** No

📌 Field It Service Support (Mexicali)
🏢 Sonova
📍 Mexicali