Lead and manage the Sales, Customer Service, and Technical Service departments serving General Industrial customers, ensuring the achievement of the area's defined objectives
RESPONSIBILITIES
- **Ensure that processes are followed in accordance with company policies and that they are carried out with integrity and ethics.
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- **Ensure compliance with all safety requirements established by the company.
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- **Define and coordinate, jointly with HR, the training of General Industrial employees.
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- **Verify that customer invoicing is accurate; supervise compliance with purchase orders and ensure timely delivery of materials requested by customers.
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- **Ensure the achievement of financial objectives established by corporate through the design and implementation of strategies.
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- **Identify and pursue new business opportunities for the General Industrial business.
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- **Recommend standard product lines to customers that meet their requirements, as well as propose product changes; promote the development of new products that fulfill customer needs.
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- **Support the Development Laboratory / Quality Control departments in the design of new products and/or modifications to existing products.
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- **Lead and supervise the activities of the sales team under direct responsibility.
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- **Address and respond to General Industrial customer complaints, acting as the primary channel for feedback to the Production, Laboratory, and Executive Management areas.
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- **Define the business strategy to meet the sales budget and operating profit targets.
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- **Negotiate pricing jointly with Account Managers.
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- **Prepare and manage the department's expense budget.
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QUALIFICATIONS
- **Bachelor's degree in chemical engineering.
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- **Advanced English proficiency.
**- Strong managerial skills; business school diplomas and leadership training.
**Minimum of 5 years of experience in Account Management and/or Technical Service Management roles.
**At least 2 years of experience in the coatings industry, particularly within one of our business units.
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**Competencies**: safety focus, integrity, communication and relationship management, execution excellence, business judgment, people development, creativity, and innovation.
EMPLOYER DESCRIPTION
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters.
Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results.
Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.
Our people are behind the strength of our success, and we invest and support you in:
Lifewith rewards, benefits and the flexibility to enhance your health and well-being
Careerwith opportunities to learn, develop new skills and grow your contribution
Connectionwith an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your **Possible

📌 Sales- Director (Ciudad Apodaca)
🏢 Sherwin-Williams
📍 Ciudad Apodaca