**GTM Onboarding Coordinator**
At Zendesk, we're redefining what it means to deliver exceptional service for both customers and employees with the Zendesk Resolution Platform.
It's the most complete service platform in the market, and we're so confident in our ability to deliver results that we've bet our business model on it - customers only pay when we deliver real resolutions.
Customer Service is a $45+ billion market that's growing at 14% each year, and Employee Service is a $14+ billion market growing at 15% annually.
As a GTM Onboarding Coordinator, you would assist the Global Go To Market Academy in setting up smooth logistics across planning, scheduling, hosting and measuring onboarding programs in our global hubs and regions.
Your primary goal will be to ensure the logístical success of our bootcamp and extend programs through thorough planning, attention to detail and clear communication.
**What you'll do**:
- Handle coordination, scheduling, and logistics for internal GTM Academy activities including venues and working with our Workplace Experience teams for needed equipment
- Coordinate off-site and virtual trainings including registration, travel and other administrative duties
- Communicate to employees about training options, including training plans focused on new hires and new in role promotions/transfers
- Maintain updated curriculum database, bootcamp records, and files
- Utilize a learning management system to track attendance and attainment
- Track and report on training outcomes, providing feedback to program participants and management




- Establish and maintain relationships with Internal employees as well as potential external contractors
**What you bring to the role**:
- Minimum 1 year of experience in a professional business environment
- Proven work experience in coordinating multiple events in a corporate setting
- Fluency in English
- Effective multi-tasking and organizational skills
- Exceptional time management skills with adherence to deadlines
- Detail oriented, with high productivity; experience with multiple corresponding deadlines
- Proactive with a team-player attitude with proven people skills
- Thrive in a fast-paced environment
- Think creatively and outside the box
- Proficiency across the Google Suite, especially Gsheets and Slides and other project management tools like Asana and Learning Management tools like Seismic
- An intellectual curiosity mindset
- Exceptional written, verbal, and interpersonal communication skills
**Desired Incremental Skills**:
- Experience in sales, sales development or customer service
- Experience in data analysis
- Previous experience in onboarding roles
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role,



our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster integral diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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