**Your Job**
**Our Team**
We provide Tier 2 (L2) support to engineering teams worldwide, ensuring that mission-critical tools operate smoothly to foster innovation.
**What You Will Do**
- Test, troubleshoot, and validate updates or new functionality.
- Help users resolve issues through strong problem-solving and clear communication.
- Make minor configuration changes and support small scripting or automation enhancements.
- Assist with report design and delivery to support business needs.
- Participate in root cause analysis for recurring issues.
- Work with general IT and infrastructure teams to resolve technical challenges.
- Train peers and document resolutions to build knowledge across the team.
**Who You Are (Basic Qualifications)**
- Foundational understanding of product development tools or enterprise systems.
- Strong troubleshooting, communication, and collaboration skills.
- Desire to learn and grow in a dynamic, global team environment Preferred.
**What Will Put You Ahead**
- Exposure to Teamcenter, Polarion,



or other engineering apps (AutoCAD, NX, SolidWorks, Creo, Altium, etc.)
- Some experience with reporting tools, log analysis, and backend system support - Familiarity with ITIL, infrastructure coordination, or desktop support.
- Bachelor's degree in Information Systems, Engineering, or related field (or equivalent experience).
**Who We Are**
Koch Industries creates and innovates a wide spectrum of products and services that make life better.
Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more.
Headquartered in Wichita, Kansas, Koch employs 122,000+ employees across the globe.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our **business philosophy**helps employees unleash their potential while creating value for themselves and the company.

📌 Manufacturing Applications Support Specialist (Zapopan)
🏢 Koch
📍 Zapopan