Expected Contributions
Performs more complex quantitative and qualitative analysis for business processes and/or projects.
Often manages small projects, business processes or parts of larger ones.
Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Responsible for own work and contributing to team, department and/or business results.
May direct work of non-management staff and interact with third party management companies.
Assists more senior associates in achieving business results by:
Identifying opportunities to enhance the effectiveness of business processes.
providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
participating in setting department operating plans.
recognizing and celebrating team successes.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Specific Expected Contributions
Strategic Human Resources
Provides liaison and consulting services to all levels of management and associates, interpreting and defining Division and Human Resources policies and procedures to ensure/enforce compliance.
Develops, plans, and carries out all local policies and procedures relating to all phases of Human Resources.
Analyzes and reviews statistical data and reports to identify and determine causes of turnover and retention within the workforce, and develops recommendations/improvements to management, as well as improvements to employment policies, processes, and practices.
Assists site leadership in the planned development and reinforcement of organizational strategies,



structure and processes.
Works with site management to identify current and future weaknesses and strengths; problems and concerns; job satisfaction and productivity.
Works with all levels of management on-site to ensure organizational competence and performance management.
Compensation
Manages and administers compensation programs within and as established by Compensation COE.
Will consult with Compensation COE and Human Resources Director of Call Centers accordingly.
Advises and recommends to all levels of management appropriate compensation actions/adjustments to attract, retain, and motivate employees.
Partners with Human Resources Director of Call Centers and Compensation COE on non-management pay administration guidelines, including annual performance/merit increase guidelines.
Partners with Human Resources Director of Call Centers and Compensation COE on issues relating to wage parity/analysis.
Work Environment
Manages & maintains positive associate relations.
Monitors work environment for any signs of potential union organization.
Liaise with the Area Human Resources Manager of Sales and Marketing, and where needed, COE Work Environment manager to ensure that consistent treatment is being afforded to all associates.
Participate in and support Positive Work Environment (PAR) training, labor/employee relations-related interventions (focus groups, feedback sessions, etc.),



Guarantee of Fair Treatment/Arbitration in collaboration with the COE Work Environment Team to come to a satisfactory resolution.
Responsible for documentation and disciplinary action training for line managers.
Coach and advise management on Work Environment issues.
Key escalation points for associate relation issues and may substitute for Human Resources Director of Call Centers (e.g., progressive discipline issues).
Participate in resolution of serious grievances surfaced by any site.
Ensure that disciplinary procedures are consistently and appropriately administered on site.
Ensure and guide communication of site rules and regulations, the progressive discipline policy, Associate Resource Line, Business Integrity Line and the Guarantee of Fair Treatment.
Partners with site management and Human Resources Director of Call Centers in development of policies that may result in disciplinary procedures.
Assist Human Resources Director of Call Centers in research and preparation of employment lawsuits for corporate and outside counsel.
Partners with Human Resources Director of Call Centers and Corporate Counsel on matters at Labor Boards.
Provides liaison and consulting services to all levels of management and associates interpreting and defining established policies and procedures.
Consults and reviews grievances processed through various grievance programs, and handles investigations and analyses required to prepare company answers and resolutions to such grievances.
Handles all legal tasks regarding terminations, annulments.
Responsible for supporting the recruiting process and all related initiatives on site.
Supports social media recruitment strategy.
Responsible of the recruiting system tool "SharePoint" to reflect accurate i

📌 Manager Human Resources Mex (Xico)
🏢 MVC Mexico City Owner Services
📍 Xico