The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
**Qualifications**:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- ** Experiência requerida**:
**De preferencia que haya trabajado en una institución bancaria**:
- ** Conocimientos**:
**Manejo básico de paquetería Office**:




- ** Objetivo del puesto**:
**Operador encargado de realizar altas y mantenimiento de Banca Electrónica Empresarial y Pyme**:
- ** Objetivo del área**:
**Dar atención oportuna y de calidad a todos los requerimientos que necesita el cliente relacionados a Banca Electrónica.
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- ** Funciones principales del Puesto**:
**Dentro de sus funciones esta dar altas y mantenimientos de productos y servicios que involucran la banca electrónica Empresarial y PYME en los sistemas del banco.
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**Sus responsabilidades**:
- ** Habilidades técnicas / Competencias que debe tener el Candidato**:
- ** Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios**:
- ** Habilidades para transmitir conocimientos específicos de forma práctica y estructurada**:
- ** Excelentes habilidades interpersonales de relacionamiento con personal de todos los níveles de una organización.
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- ** Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
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- ** Atención de problemas de manera inmediata (sentido de urgencia)**:
- ** Capacidad de análisis**:
- ** Trabajo bajo presión**:
- ** Orientación a cumplimiento de objetivos**:
- ** Lugar de Trabajo (Domicilio Laboral)**:
**Tecnoparque**:
**Eje 5 Nte 990, Santa Barbara, Azcapotzalco, ***** Ciudad de México, CDMX**:
- ** Observaciones Especiales**:
**Trabajo de Lunes a viernes con horario de**:
- **7:00 AM a 3:00 PM**:
- **3:00 PM a 11:00 PM**:
- **9:00 AM a 6:00 PM**
**Descanso Sábados y Domingos**:
**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex - Ops Support SpecialistCiudad De Mexico (Xico)
🏢 Citi
📍 Xico