Tasks & Responsibilities
- Organization of the national COP processes to ensure a smooth and stable business operation of the subsidiary
- Analysis and optimization of national COP processes in coordination with the Expert International
- Point of contact on national level for requirements and challenges with the COP/SLS processes (Order2Cash)
- 1st level support for the ERP system for all teams and business units for the COP business processes
- Creation of reports, presentations and documentation for the COP business processes
- Responsibility for the results of the COP KPIs provided by the Experts International; this includes the proactive analysis of deviations, the creation of suitable measures for target achievement and up-to-date order data
- Information and check of adaptions for national legal
- and taxation requirements in case of effects to the existing process chain (e.g. change of invoice layout, implementation of invoicing portals, government portals, etc.)
- Proactive information and contact of the Experts International in case of current topics or disturbances in the logistics chain (e.g. local lockdowns, shortages, changes in the logistics times, reduced availability of different means of transport, etc.) and proactive contribution to solution finding
- Hold regular trainings for new employees in the COP department and the national teams,



as well as perform refresh-trainings for existing employees (e.g. regular back office meetings, admin experience exchange, etc.)
- Ensure information flow to internal interface partners, such as procurement, service, finance, warehouse, etc.
- Keep the national training documents and training plans up-to-date in the local language
- Customer order processing incl.
invoicing
- Master data maintenance (customer order processing)
- first point of contact for process audits carried out by Fronius International
- Testing for national tool
- and process adaptions in coordination with the Expert International (e.g. ERP software tests).
- Keep in touch with Experts National COP of other subsidiaries (especially of the same time zone / area) for best practice, experience exchange, support, synergy effects in case of trainings, admin meetings, etc.
Skills & Requirements
Professional
- Commercial training / education
- Experienced in logistics is an advantage
- Fronius project management training (if required)
Personal
- Technical understanding
- Cost awareness, commitment and willingness to travel
- Strong understanding for figures and processes
- Strong organizational skills
- Open-minded for change management
- Team player
- Very high level of IT skills (MS-Office, )
- Practice in using ERP-systems is an advantage

📌 Cop Specialist (Monterrey)
🏢 Fronius
📍 Monterrey