HIGH SCHOOL DIPLOMA OR GED.
2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT.
HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS.
CUSTOMER SERVICE ORIENTED.
PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE.
COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT.
BILINGUAL ENGLISH / SPANISH, REQUIRED.
ACTIVITIES**:TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.
**
- TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN.
- KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
- COMMITMENT TO FIRST CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER.
- ENSURES DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION, AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.




- ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS, AND BASIC CLAIMS INFORMATION.
SHIFT:
- TRAINING SCHEDULE (2 WEEKS): MONDAY TO FRIDAY 9.00 TO 18:00
- MONDAY, FRIDAY AND SATURDAY 9:00 TO 19:00 AND TUESDAYS AND THURSDAYS 9:00 TO 18:00 | (SUNDAY + 1 WEEK DAY OFF) IT CHANGES DEPENDING US (DALLAS) TIME ZONE.
- 2 BREAKS OF 15 MINUTES AND LUNCH TIME 1 HOUR
SALARY AND BENEFITS:
- $16,500 MONTHLY BASE SALARY
- $****** DAILY BASE SALARY
- $3,****** WEEKLY BASE SALARY (3,200 NET WEEKLY)
BONUS: UP TO 4,500 MONTHLY (BASED ON METRICS/OBJECTIVES) + TRICOLOR BENEFIT PACKAGE (2% SAVINGS FUND, 1,400 FOOD STAMPS, 20-DAY CHRISTMAS BONUS)
Tipo de puesto: Jornada completa
Sueldo: A partir de $16,****** al mes
Pago complementario:
- Bono de productividad
Lugar de trabajo: Empleo presencial

📌 Customer Experience Agent (Zapopan)
🏢 Intugo
📍 Zapopan