The Agency and Trust Operations manager is an intermediate management level position responsible for overseeing daily operational processes related to Agency & Trust clients, ensuring timely and accurate execution of payment client instructions.
Additionally, this role will be responsible for managing the payments and funding team, coordinate with other operational areas and external clients, supervise the cash settlement, payment processing, funding requirements and investments.
**Responsibilities**:
- Manage a team of payments analyst, ensure accurate and timely client instructions execution
- Act as point of escalation for operational issues and ensure prompt resolution with mínimal risk exposure.
- Monitor compliance with contractual obligations, internal policies and regulatory requirements.
- Support the implementation and monitoring of maker-checker controls and audit trails.
- Identify process improvements and contribute to automation initiatives
- Assists with internal and external audits and regulatory reviews, ensuring timely delivery of required documentation.
**Qualifications**:
- 5-8 years of relevant experience
- Functional experience in trust or agency operations,



preferably within a banking or financial services institution.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Experience in payments systems ( SPEI, SWIFT, FEDWIRE) and financial reconciliations
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated analytical skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication
- Ability to work in a team-oriented environment
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Intermediate/Advanced English level required
- AMIB certification is a plus**Job Family Group**:
Product Management and Development
- **Job Family**:
Product Management
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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📌 Agency & Trust Operations Manager- Ciudad De Mexico (Xico)
🏢 Citi
📍 Xico