Overview:
**We are PepsiCo**
PepsiCo is one of the world's leading food and beverage companies with more than $79 Billion in Net Revenue and a integral portfolio of diverse and beloved brands.
We have a complementary food and beverage portfolio that includes 22 brands that each generate more than $1 Billion in annual retail sales.
PepsiCo's products are sold in more than 200 countries and territories around the world.
PepsiCo's strength is its people.
We are over 250,000 game changers, mountain movers and history makers, located around the world, and united by a shared set of values and goals.
**Responsibilities**:
**The Opportunity**
The Customer Service Representative (CSR) is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA), driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices.
The CSR will be expected to partner with other CSRs in GBS as well as with site and region Leadership.
**Your Impact**
As **SC Cust Svc Assoc Representative** your functions would consist of:
- Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
- Customer communications - managing adds/cuts, missing order communication and off template orders
- Confirmation of order completion
- Backfill other CSRs on vacations
Qualifications:
**Who Are We Looking For?
**
**Education**
- Bachelor's degree preferred
**Experience**




- 1-3 years of Frito Lay sales/supply chain experience
- Fluent in English
- Frito Lay Field Sales Operations/Plant experience preferred
- Strong verbal and written communication skills to effectively interact with all levels of management
- Ability to provide superior customer service with strong follow up skills
- Working knowledge of order processing and order life-cycle, PWM, IPM/ICS
- Demonstrated Capability of the FLNA SAP solution
- Demonstrated ability to work in a results oriented, challenging environment
**What can you expect from us**:
- Excellent analytical skills and the ability to translate analytical findings into actionable solutions and processes
- Organized personality
- Team player
- Ability to manage stress and meet deadlines while maintaining high levels of accuracy
- Advocates for and embraces the use of new tools and techniques
- Problem Solving
- Seeks opportunities to strengthen digital culture through collaborating and sharing knowledge
- Track record of improving processes, leading projects and influencing decision-makers
- Has an informed opinion on digital trends, including fluency with specific digital technologies
**We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We respect and value diversity as a work force and innovation for the organization.

📌 Sc Customer Service Representative (Xico)
🏢 PEPSICO
📍 Xico