**International company looking for talent to join our team!
**
American company dedicated to financing, buying, and selling used cars, with its main office based in Dallas, Texas.
The **Team Leader BDC** will work in close collaboration with the **Lead Generation Manager** to ensure high-quality service is consistently delivered to potential and existing customers.
This role is responsible for overseeing lead performance, monitoring call quality, and ensuring timely and effective follow-ups on all unsold opportunities.
**Key Responsibilities**
- Hire, onboard, and train new agents.
- Oversee schedules, workload, and team performance.
- Monitor calls, leads, appointments, and reports to ensure KPIs are met.
- Maintain and verify daily and weekly reports (appointments, WFH, performance).
- Follow up on digital leads (Facebook, WhatsApp, internal).
- Ensure agents meet goals in attendance, performance, and conduct.




- Provide coaching and support to team members.
- Communicate issues to the Lead Generation Manager.
- Review call quality and ensure excellent service.
- Support turnover calls and assist in closing appointments.
- Take on additional duties as needed to support team success.
Tipo de puesto: Tiempo completo
Sueldo: $27,****** - $30,****** al mes
Ventajas:
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Escolaridad:
- Bachillerato terminado (Obligatorio)
Experiência:
- Call Centers: 2 años (Deseable)
- Team Leader: 2 años (Deseable)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 05/05/2025

📌 Team Leader (Tijuana)
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📍 Tijuana