**Who we are**:
In ****, four travel enthusiasts came together with a shared vision: create a seamless, one-stop-shop experience that transforms any trip into an unforgettable, 'a la carte' journey.
From this vision, **Worldia** was born—a **B2B2C travel platform** and **tour operator**.
In short, **Worldia** is redefining the travel experience by leveraging cutting-edge technology, a curated portfolio of over 80+ destinations, and exceptional customer support.
Today, our focus is on international expansion, technical innovations, and welcoming new travel partners to join the Worldia adventure.
**We are also proud to be certified HAPPY INDEX AT WORK BY CHOOSE MY COMPANY!
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- Do you want to join the adventure?
Welcome aboard!
**Our values**:
AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always
**About the role**:
We are seeking a dedicated and resourceful French speaking **Customer Care Agent** to join our team in Mérida.
This role is pivotal in ensuring seamless support for our French-speaking customers, particularly during the French nighttime hours, as part of our commitment to 24/7 service continuity.
If you have a passion for helping others and thrive in a fast-paced, problem-solving environment, this is the opportunity for you!
**The Team**:
You'll be part of a dynamic and collaborative **Customer Care team**, which currently includes:
- One agent based in Mérida (short-term mission).
- One team leader and four or six agents (based on the season) located in Paris.




The Mérida office also hosts a team of **five other employees** from different departments, creating a lively and supportive work environment.
**Missions**:
As the first long-term Mérida-based hire for the Customer Care team, you'll play a crucial role in ensuring continuity of service while collaborating closely with both the Paris team and other stakeholders.
In this role, you will:
- Be the **first point of contact** for customers at their destinations, addressing their needs and providing timely assistance.
- Assess customer situations, respond effectively, and coordinate necessary assistance operations.
- Collaborate with stakeholders, including end customers, suppliers, and the Customer Care team.
**What we are looking for**:
**Required Skills & Experience**:
- Fluent in **French** and **English** (clear and concise communication).
- Prior experience in the **tourism or hospitality industry** or customer relationship roles is a plus.
- Strong knowledge of the tourism industry is advantageous.
- Demonstrated skills in **priority management, stress management, problem-solving,** and **active listening.
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**Key Attributes**
- **Mature and responsible**: You can handle autonomy and accountability.
- **Resourceful and adaptable**: You thrive in dynamic environments and stay motivated while working in a different time zone.
- **Customer-focused**: You anticipate and address customer concerns with empathy and efficiency
**How to apply?
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**_Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process_

📌 French Speaking) Customer Care Agent - Mérida
🏢 Worldia
📍 Mérida