RoboyoAIis a category shaper in Applied AI and Agentic Automation.
We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes,productsand services.Our heritage is in scaled enterprise automation; our future isApplied AIandAgenticAutomation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clientsoperate.We are not here to sell AI theatre.
We are here to turn AI intoworking systems, measurableoutcomesand repeatable transformation programs.We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.The idóneo candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset.
You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.General: Responsibilities and tasks for this roleEnsure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential "troublemakers" before they become problemsTechnically extend, improve,



and customize automation solutions while maintaining close and regular contact with our clientsCollaborate with L1 support and development teams to address complex technical challenges.Conduct routine maintenance checks on existing automations to ensure optimal performance.Coordinate operations and maintenance activities for large client accountsTest and optimize the software design, code, and reusability of our automation artifactsApply and further develop best practices for developing automation solutionsProvide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedulesConsult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clientsMust-have qualifications & competenciesMinimum of 1-2 years of experience in automationStrong analytical and problem-solving skills, with the ability to think critically and creatively.Experience in programming IT solutions, preferably with .
NET, C#, VBA, Java, Powershell or PythonExperience with UIPath and RPA, any additional OCR/IDP knowledge is a big plusGood communication skills and social competence for strong customer relationships with the ability to work effectively, independently and in a team environment.Enthusiasm for new automation and digitization topics,



such as AI and IDPUnderstanding of the full software development lifecycleNice to have qualifications & competenciesExperience with automation technologies (RPA, UiPath, Blue Prism, Automation Anywhere, etc.) is a strong advantage.Experience with databases, SQL, and data visualization tools such as Tableau and Microsoft Power BI.Experience in process consulting and process optimization initiatives.Experience in IT support or participation in IT implementation projects.Understanding of service management practices (e.G., ITIL concepts, incident and change management).
Exposure to AI-driven automation and Agentic AI concepts, including the use of LLMs, AI agents, or orchestration frameworks (e.G., LangChain, prompt engineering, AI workflow automation) to support intelligent process automation.What we offerTailored development plan with career coachingRegular feedback – we value your opinion, and we appreciatenew ideasInternational career and project opportunitiesDeepen your working knowledge of intelligent automation through our structured training coursesImmerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challengesWork in different international and cross-cultural teams for each project100% payroll + benefits by lawWork from home30-day Christmas bonus1 economic day a yearGrocery couponsSavings fundHome office stipendMajor medical insuranceLife insuranceTraining & certificationsWe are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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📌 Rpa Support Engineer - Uipath (Jalisco)
🏢 Roboyo Group
📍 Jalisco