Joining Razer will place you on a global mission to revolutionize the way the world games.
Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents.
Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities:
- Responsibilities- Manage IT assets, software licenses, maintenance and inventory list accuracy.
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- Support deployment & configuration of the system (Laptop, desktop, Mac OS)-
- Coordinate with the Singapore HQ on IT policies, system updates, and integral initiatives.
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- Train staff on new systems or software as required.
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- Maintain documentation of all hardware, software, and network configurations.
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- Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
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- Support in Ad-hoc Global IT project deployment as per HQ direction (migration, setting up new anti-virus software, change of equipment, server patching etc)-
- Troubleshooting and rectification of helpdesk tickets from start to resolve.
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- Offer technical support to company staff and troubleshoot computer problems-
- Remediate and patch vulnerabilities of all approved endpoints.
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- Provide remote support for staff in other locations, especially in Singapore HQ.
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- Onsite support and liaison with HQ network team on all network related devices including firewalls, switches and access points etc.
**Requirements**:
- Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
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- Good working knowledge in Microsoft Technologies (Windows *****, Office 365, SharePoint, Office Suite)-
- Fluency in English and Vietnamese to facilitate effective communication with the Singapore HQ and local staff.Knowledge of cybersecurity principles and practices.
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- Familiarity with cloud platforms like AWS and Azure.
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- Willing to learn and independent.
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- Basic Network knowledge.
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- Basic Server setup knowledge.
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- Able to work under pressure.
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- Strong analytical and problem-solving skillsEducation & Experience- IT certifications (like CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate) would be a plus.
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- Experience working in a multicultural or international setting.
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- Experience in managing relationships with vendors and contractors.
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- Minimum 1-2 years of relevant working experience.
Pre-Requisites:
Are you game?

📌 It Helpdesk Specialist (Chihuahua)
🏢 Razer USA
📍 Chihuahua