Are you passionate about helping people and giving them peace of mind?
As a Customer Service Agent, you will be part of a team who provides excellent customer experience in an award-winning company environment.
In this role, you get to be the key differentiator between an average customer experience and an excellent one.
From answering customer questions efficiently and resolving issues with compassion to consulting on service offerings, you are responsible for delivering memorable experiences.
**How You Spend Your Eight Hours**:
- Assist customers with account setup, password reset, activation code implementation, and other requests from customers
- Ensure accuracy and efficiency when troubleshooting customer problems
- Support customers in setting up and managing their accounts and taking online exams
- Enter and manage customer information in CRM system
- Record and update complaints log
- Help develop knowledge base to help customers navigate product
- Identify leads and close sales
- Collaborate with internal sales team to pass along leads
**What You Must Possess**:
- Experience in customer service (at least two years)
- Knowledge of CRM tools such as SalesForce (a plus)




- Good research skills and ability to summarize large information
- Ability to empathize with clients, identify sales opportunities, and present the advantages of the client's products
- Willingness to learn about the client's service offerings
- Strong verbal and written English skills
- Excellent phone etiquette
- Ability to speak Spanish (a plus)
- Exceptional interpersonal skills and collaboration virtually and in an office setting
- Strong work ethic and professionalism
- Ability to self-direct and self-motivate
- Reliability and a passion for excellence
**Why Join Our Company**:
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with.
According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management.
Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

📌 Bpo - Customer Service Representative / Inside Sales (Guadalajara)
🏢 Unity Communications
📍 Guadalajara