Role Summary The People Opeartions and Onboarding Manager will lead the operational delivery of onboarding and compliance operations, while helping enhance the joiner experience across the firm.
This role is both operational and strategic: it requires hands-on understanding of People Operations and onboarding processes, plus the ability to engage with leaders, partner cross-functionally, support transformation initiatives, and coach a broad team.
The role also plays an important part in driving operational excellence through process improvement, automation, centralization, and alignment with firmwide strategies and AI initiatives.
The adecuado candidate is a collaborative People Operations leader who can balance operational excellence with strategic stakeholder engagement.
They should understand onboarding and employee lifecycle processes, be comfortable working with data and metrics, and have a continuous improvement mindset.
They should also be confident partnering with leaders and cross-functional teams, while creating a supportive environment for the team they guide.
Key Responsibilities Lead onboarding compliance and recruitment operations, including key background screening and personal independence requirements.
Oversee and improve the joiner experience from offer acceptance through day one, including operational components such as offer creation, background checks, and onboarding readiness.
Drive process improvement, automation, optimization, and centralization efforts across People Operations processes.
Represent People Operations as a subject matter expert in projects, including technology and transformation initiatives tied to onboarding and operational delivery.
Partner closely with Talent Acquisition and other stakeholders to ensure effective handoffs, alignment, and service delivery.
Manage and influence stakeholders across IT, Security, Benefits, Workplace Services,



HR Business Partners, Deployment Consultants, US colleagues, leaders, and daily operations teams.
Support data analysis, metrics, reporting, SLAs, and KPI insights needed to monitor operational performance and inform leadership decisions.
Coach, support, and guide senior associates and specialists across a shared team structure, helping the team continue improving and working collaboratively.
Support hybrid team connectivity by maintaining a meaningful office presence for stakeholder management, town halls, connectivity events, and team moments that matter.
Required Qualifications Bachelor's degree in HR, Business, or a related field.
At least 6 years of experience leading teams.
Oral and written proficiency in English.
Knowledge of People Operations and employee lifecycle management.
Understanding of onboarding operations and the post-offer-to-day-one experience.
Leadership capability, including coaching and supporting teams.
Strong stakeholder management and relationship-building skills.
Ability to communicate with leaders and articulate operational perspectives in project settings.
Process improvement and automation mindset.
Project management capability, including tracking deadlines and managing multiple initiatives.
Comfort using Excel and Microsoft Office for reporting, metrics, and operational analysis.
Prior experience in onboarding, joiner experience, or recruitment operations.
Experience partnering with Talent Acquisition and understanding the talent acquisition lifecycle, including offers and hiring processes.
Experience with technology implementation or transformation projects as an operations subject matter expert.
Familiarity with metrics, SLAs, KPIs, and data-informed operational decision-making.
Experience working across territories, cultures, and business services functions.
Interest in AI-enabled process improvement and firmwide transformation initiatives.

📌 People Operations And Onboarding Manager (Xico)
🏢 PwC Acceleration Centers
📍 Xico