We are At Synechron, we believe in the power of digital to transform businesses for the better.
Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions.
Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.
Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.
Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams.
With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We ́re looking Support Engineers that will provide first-line production support for the enterprise payments environment using a follow-the-sun model, focusing on monitoring, alert handling, and structured incident management.
The Role
Responsibilities
Monitor payments platforms and dependent services; handle alerts per runbooks/SOPs and perform required RFB checks.
Log, triage, prioritize, route and escalate incidents; support war-room/techline activities as needed.
Conduct first-level incident investigations, produce daily incident reports, and ensure clear shift handovers.
Create and maintain SOPs and knowledge articles as issues are resolved and lessons are learned.




Support client connectivity and payment lifecycle operations according to defined procedures.
Requirements
Bachelor's degree in Computer Science, IT, or related field.
Familiarity with Linux and Windows servers.
Working knowledge of databases (SQL, Oracle, PostgreSQL or similar).
Basic cloud exposure (AWS, GCP, or equivalent).
Experience with observability tools (AppDynamics, Splunk, Datadog, or similar).
Experience with ITSM tools, preferably ServiceNow.
Enterprise payments environment (cross-border payments, client connectivity, liquidity systems) and multi-domain production engineering.
Strong analytical and troubleshooting skills; able to manage multiple priorities under pressure.
Good English communication skills (required).
We Offer
A highly competitive compensation and benefits package
A multinational organization with 58 offices in 21 countries and the possibility to work abroad
12 days of paid annual leave (plus sick leave and national holidays)
Maternity & Paternity leave plans
A comprehensive insurance plan including medical, dental and vision
Saving found
A higher education certification policy
Commuter benefits (varies by region)
Extensive training opportunities, focused on skills, substantive knowledge,



and personal development
On-demand Udemy for Business for all Synechron employees with free access to more than **** curated courses
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
A flat and approachable organization
A truly diverse, fun-loving and global work
SYNECHRON'S DIVERSITY & INCLUSION STATMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.
Our Diversity, Equity, and Inclusion (DEI) initiative 'Synclusive' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.
We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.
We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.
We empower our integral workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs,
and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

📌 Support Engineer (Estado de México)
🏢 Synechron
📍 Estado de México