About the Manager, Knowledge Management roleClarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service‐based businesses.
As part of the enterprise Customer Experience (CX) Program, the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios' knowledge ecosystem into a strategic, AI‐enabled, value‐generating capability.
This leader owns the strategy and execution of the Global Knowledge Base (GKB)—elevating it from a content repository into a globally connected, data‐driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.Key ResponsibilitiesGlobal Knowledge & Data Strategy LeadershipOwn and evolve the Integral Knowledge & Data Strategy as an integral pillar of the CX Program.
Define the future‐state vision for the Global Knowledge Base, spanning content, data, AI enablement, governance, and value realization.
Consolidate, maintain and expand global knowledge base data.
Determine and implement global knowledge base sources and standards.
Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas.AI‐Enabled Knowledge & Insight PlatformLead the application of AI and automation (e.g., semantic search, content intelligence, recommendation engines, predictive insights) to improve knowledge discovery, usability, and relevance; identify customer, product, and market insights; surface opportunities for CX improvement and revenue growth; and ensure responsible, scalable, and enterprise‐grade use of AI across the knowledge ecosystem.Global Governance, Standards & Operating ModelUpgrade the global operating model for knowledge and data management.
Design and govern the process of global knowledge base data creation, maintenance and usage while collaborating closely with IT.
Responsible for awareness and adoption of knowledge processes and systems, balance global consistency with regional flexibility, establish effective governance and change management,



and develop communications and awareness programs to increase sharing and collaboration.Program MonitoringMonitors and evaluates the knowledge management program, including external benchmarking and the establishment of key performance indicators to quantify its effectiveness.Regional Leadership & AdoptionLead and influence regional teams to localize and activate global knowledge assets, generate measurable regional business value (CSAT, CES, conversion, productivity, revenue), and set standards for regions and functions to use data in the global knowledge base.Data Products & MonetizationEngage stakeholders and business units on all efforts related to knowledge management programs—including data sources, content analysis, data management, capture, collaboration, decision support, information dissemination, and architecture for a global products catalog.
Lead the development and implementation of content strategies and incubate data and knowledge‐based products such as customer decision tools, insight products, advanced analytics, and benchmarking capabilities.
Partner with global product management and Finance to define value cases, pricing logic, scaling models, and ensure product launches align with regional marketing and financial targets.What you GetGrowth and experience working inside the world's largest battery company with relationships with nearly every OEM and aftermarket brand.Competitive compensation with performance incentives.Full health benefits eligible on Day 1.Career development and learning opportunities.Employee assistance program, tuition reimbursement, and wellness program.Paid holidays, sick days, personal days, and more.About the CandidateYou are results‐oriented with a "do what it takes" attitude,



leading with a hands‐on approach to understand customer needs while empowering the team to execute regionally.
You think critically and strategically, translate strategy into action, and combine vision with measurable outcomes.
You build trust with regional leaders by enabling value.Leadership ExpectationsAct as a global CX thought partner—not a system owner.Lead through influence in a highly matrixed, global environment.Combine strategic vision with hands‐on execution and measurable outcomes.Build trust with regional leaders by enabling value.Required QualificationsBS Degree in Data Management, Digital Strategy, Business, IT, Engineering or related field.7+ years' experience in consumer data systems, general data system management, managing groups, product, strategic planning and business leadership.Demonstrated experience creating business value through customer experience, data, insights, or digital platforms.Strong exposure to AI‐driven solutions, analytics, and data ecosystems.Experience working with Commercial, Product, Marketing and IT teams.Ability to clearly communicate at global as well as regional level.Excellent communication, presentation, and leadership skills.Ability to influence sales, customer, engineering, and operations communities and present recommendations at senior executive levels.Excellent problem‐solving skill and ability to encourage collaboration across teams.Ability to succeed in a fast‐paced, high‐energy environment.Track record of strong leadership, leading a globally diverse team, achieving results through others, and leading major project teams.Willingness to travel *****% of the time, including international travel.Equal Employment OpportunityClarios, LLC is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
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📌 Manager Global Knowledge Base (Monterrey)
🏢 Clarios
📍 Monterrey