SoftwareOne is a general provider of software and cloud solutions.
With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Junior Help Desk and On‐Site Support Analyst
Location: Mexico City | Work Model: Hybrid | Role Type: Full‐time
No Technical Job Experience Required, Only Studies.
Key Responsibilities
Manage service requests and incidents through support management tools, including troubleshooting, follow‐up, and first‐level issue resolution.
Provide remote and on‐site support for devices, applications, connectivity, and productivity tools such as Microsoft 365.
Install, configure, and perform basic maintenance on technology equipment and peripherals.
Escalate incidents when required, ensuring compliance with established response and resolution times.
Maintain updated technical documentation, inventories, and technology asset records.
Support technology deployments and internal initiatives related to infrastructure and technical support.
Qualifications
Technical degree or studies in Systems, Information Technology, Telecommunications, or related fields.
Basic to intermediate knowledge of Windows, Microsoft 365, networking, remote connectivity, and hardware support.
Familiarity with support management tools and best practices for handling technology incidents and requests.
Ability to manage multiple requests, prioritize tasks, and collaborate across teams.




Strong communication, organization, and customer service skills.
Preferred Qualifications
Basic knowledge or certification in technology service management best practices.
Experience with deployment and device configuration tools.
Familiarity with inventory management and technology asset administration.
Equal Employment Opportunity
SoftwareOne welcomes applicants from all backgrounds and abilities to apply.
If you require reasonable adjustments at any point during the recruitment process, email us at ******.
Please include the role for which you are applying and your country location.
Someone from our organization that is not part of the decision‐making process will be in touch to discuss your specific needs and we will make every effort to accommodate you.
Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
#J-*****-Ljbffr

📌 Analista Junior De Mesa De Ayuda Y Soporte En Sitio (Veracruz)
🏢 Softwareone Deutschland
📍 Veracruz