About the Company FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency.
Our culture fosters innovation, collaboration, and a dedication to excellence.
Lead a high-impact team that supports Sales Operations across the U.S. & Canada!
Are you a passionate leader with experience in Customer Experience, Sales Operations, or Operational Support ?
Do you thrive in fast-paced environments where collaboration, problem-solving, and customer success are key?
This opportunity is for you!
We're hiring: Sales Operations Resolution Team (SORT) Manager
In this role, you'll lead a dynamic team responsible for resolving critical operational issues, supporting strategic initiatives, and ensuring an exceptional customer experience across multiple business segments, including Worldwide Sales, Customer Success Management, Field Sales, and Digital Sales .
What you'll do:
✅ Lead, coach, and develop a high-performing team using a train-the-trainer approach.
✅ Drive operational excellence by overseeing approximately 1,000 customer cases per month .
✅ Partner cross-functionally to resolve complex customer and operational challenges.
✅ Build action plans, coordinate stakeholders, and ensure timely issue resolution.
✅ Serve as the key point of contact between Sales, Operations, and customers.




✅ Support strategic initiatives, including Network 2.0 rollouts .
We're looking for professionals with:
✔️ Bachelor's degree.
✔️ 6+ years of experience in Customer Experience, Sales Support, or Operations , coordinating cross-functional teams and resolving operational cases.
✔️ Previous leadership or people management experience is highly preferred.
✔️ Advanced English (written and spoken).
✔️ Strong analytical, organizational, communication, presentation, and leadership skills.
✔️ Ability to manage multiple priorities in a fast-paced environment.
You'll be successful if you enjoy:
✨ Leading teams and developing talent.
✨ Solving complex operational challenges.
✨ Working cross-functionally with multiple stakeholders.
✨ Delivering an outstanding customer experience.
✨ Driving continuous improvement and operational excellence.
Ready to take the next step in your leadership career?
We'd love to hear from you!
Apply today
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Equal Opportunity Statement
FedEx Express is committed to diversity and inclusivity in the workplace

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