Core Technical Expertise 7+ years of dedicated hands-on experience in deskside / on-site / local IT support engineering.
Strong proficiency in Microsoft OS (Windows 10 working knowledge of macOS.
Solid desktop support knowledge spanning hardware, software, and networking — including desktops, laptops, notebooks, printers, and handhelds.
Experience with Windows image build processes, SCCM deployments, and endpoint management platforms (Intune, JAMF, Active Directory).
Availability for on-call support during P1/urgent incidents outside regular business hours.
Advanced English skills.
📌 Site Based Services (Xico)
🏢 HCLTech
📍 Xico