Job Description:Intake Specialist/Recepcionist (Bilingual Support) - USIPLF **** Location: Remote Contract Type: Full-Time Compensation: $1,400 - $1,500 usd per month Working Hours: Core hours are Monday to Friday, 9:00 AM – 6:00 PM EST (DC Time) About the ClientOur client is a dedicated legal firm specializing in U.S. immigration services.
They serve a diverse clientele and rely on strong, clear communication to facilitate complex legal processes.
You will be the crucial first point of contact, ensuring every prospective client receives professional attention and accurate information.About the Role:Seeking a highly professional and bilingual Intake Specialist / Receptionist.
This is a front-line administrative role that demands excellent organizational skills and native-level fluency in both English and Spanish.
A core responsibility involves providing live translation support for the immigration attorney during client consultations.Key Responsibilities-Client Intake & Reception: Serve as the primary receptionist, accepting phone calls from new leads and managing all incoming inquiries professionally.
-Bilingual Translation Support: Facilitate communication between the immigration lawyer (who does not speak Spanish) and Spanish-speaking clients by providing live translation (English to Spanish and vice versa) over Zoom.
English proficiency must be excellent to communicate effectively with the attorney.
-Scheduling Management: Accurately schedule initial calls and consultations for the legal team.
-Follow-up: Execute consistent follow-up procedures for all scheduled calls to minimize no-shows and ensure efficient lead conversion.
-Administrative Support:



Perform general administrative tasks to ensure the intake process runs smoothly and efficiently.Required Skills & Expertise-Bilingual Fluency (Mandatory): Must possess excellent (good enough to speak with the attorney) written and verbal proficiency in English and Spanish to handle client communication and provide live translation.
-Communication: Advanced professional phone etiquette and strong interpersonal skills.
-Organization: Proven ability to manage a busy calendar and execute consistent follow-up sequences.
-Technical Comfort: Proficient with communication platforms like Zoom for conducting effective translation sessions.
-Work Availability: Must be fully available during core working hours (M-F, 9 AM – 5 PM EST) and adaptable to work extended hours (until 6 PM EST)Bonus Skills (Nice to Have)• -Immigration law experience-Prior experience in a legal or high-volume professional office environment.
-Familiarity with common CRM or legal case management software.Who You Are-You are a reliable, professional, and highly effective communicator who thrives in a fast-paced environment.
You are comfortable serving as a critical communication bridge and possess the accuracy and discretion required to handle sensitive legal intake processes.
You are really good handling clients on the phone and a hard worker.
How to Apply:Our recruitment process is designed to ensure the right fit for you and our team.
Here's what to expect:- Complete the application form: - Screening interview with our recruitment team- Interview with the client- Final decision – some candidates may have a second client interview before an offer is madeWe're looking forward to learning more about you!

📌 Intake Specialist/Recepcionist (Bilingual Support) - Usiplf 0724 (México)
🏢 Remote Hero
📍 México