Job PurposeWe are looking for a motivated person who serves customers by providing product and service information or assistance.We work directly with Agents and Customers, providing information for pending transactions as well as transactions status.We provide troubleshooting to fax machines ensuring the correct functionality.DescriptionJob title: Fax RepresentativeReports to: Roberto Josue Hernandez MedranoJob PurposeWe are looking for a motivated person who serves customers by providing product and service information or assistance.We work directly with Agents and Customers, providing information for pending transactions as well as transactions status.We provide troubleshooting to fax machines ensuring the correct functionality.Duties and ResponsibilitiesCalls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.Maintains safe and clean working environment by complying with procedures, rules, and regulations.Maintains operations by following policies and procedures, reporting needed changes.Contributes to team effort by accomplishing related results as needed.Self-awareness: Monitoring how our actions affect the behavior of those around us.Sensitivity to others:



Showing concern toward the needs and feelings of others.English level – Bilingual 70% to 80%Resolves product or service problems by clarifying the customer's complaint, determining the root of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.Should possess good level of communication skills (written and verbal) in English and Spanish.Should be self-motivatedAnswer EmailsReview images – up 500 per hourProvide troubleshooting to Fax MachinesVerify that the flow of outgoing faxes are fluid and report in case of troubles.Skills/QualificationsExcellent customer service skillsTelephone SkillsOutbound and Inbound calls measured in the departmentProfessionalismProblem SolvingMulti-taskingExcellent Customer ServiceExcellent communication skills (written and verbal) English & SpanishProficient with Microsoft officePrepared to perform multitasksAbility to work under metricsFull schedule availability (versátil and ready to work on weekends and Night shift)Proactive and dynamic personalityScheduleTwo days off that might include 1 day weekend and 1 day mid-week or together in mid-weekWorking hours might vary due to department needsSalary: $17,000K Mxn#J-*****-Ljbffr

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