We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Day to Day Job Duties:- Provide professional and high-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures.
- Identify areas for improvement in processes, products, or services.Deliver exceptional customer service to all callers by addressing their needs promptly and effectively.
- Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail.
- Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10-hour shift, with scheduled breaks.
- Maintain a quiet, private workspace equipped with high-speed, wired internet to ensure optimal performance and productivity.
- Ensure possession of a functional cell phone for manager communication and Two-Factor Authentication to maintain security and effective communication.Basic Qualification:- Strong bilingual skills in both written and spoken English and Spanish- 1 to 3 years of customer service experience, preferably within a contact center or healthcare setting.




- 1 to 3 years of experience in customer problem analysis and resolution.
- Strong ability to convey complex technical concepts in a clear and understandable manner to non-technical audiences.
- Exceptional organizational skills with a keen attention to detail.
- High school diploma or equivalent is requiredNice to Have; (But not a must)- Experience working in a call center environment.
- Commitment to delivering exceptional service in all interactions- Strong communication and interpersonal skills- Proficiency in typing and English language skills, both verbal and written- Demonstrated ability to actively listen, assess caller needs, and take appropriate action- Proven ability to thrive in a fast-paced environment.This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.Please note, **** or corp-2-corp contractors or the equivalent will NOT be considered.We offer a full comprehensive benefits package that starts from your first day of employment.
**About NTT DATA

📌 Helpdesk Senior Associate (Guadalajara)
🏢 Ntt Data
📍 Guadalajara