At Ten, our ambition is clear: to become the most trusted service business in the world.
As the global leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and a general network of expert teams.We are looking for aCRM Managerwho will take ownership of our CRM strategy and execution across key global regions, driving both day-to-day excellence and long-term innovation.This is a high-impact role combiningstrategic leadership, hands-on execution, and team management, ideal for someone who thrives in a fast-paced, data-driven, and customer-centric environment.What you'll doOwn and drive CRM strategyLead the end-to-end delivery of CRM programs acrossAmericas, EMEA, LAC, and APACTranslate business goals and customer insights into clear CRM roadmaps and actionable plansChampion acustomer-first, value-driven CRM approachacross the organizationAct as the regional point of contact and escalation for all CRM-related initiativesExecute and optimize campaignsOversee the planning, execution, and optimization of multi-channel CRM campaignsDrive lifecycle marketing initiatives includingacquisition, engagement, retention, and reactivationImplement and scaletest & learn frameworks(A/B and multivariate testing)Continuously optimize journeys, segmentation, and messaging based on performance dataLeverage technology and dataWork with leading CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar)Use data (behavioral, transactional, preference-based) to driveadvanced personalizationPartner with technical teams to improve data flows, integrations, and trackingMonitor performance across key KPIs (engagement, conversion, retention,



revenue) and translate insights into actionLead and collaborateManage and develop CRM team members, fostering growth and high performanceCollaborate with global stakeholders across marketing, product, and techAct as a CRM subject-matter expert, promoting best practices and innovationManage relationships with external vendors and CRM/ESP partnersRequirementsProven experience as aCRM Manageror similar role, owning end-to-end CRM programsStrong hands-on experience withenterprise-level CRM or ESP platforms(such as Braze, Klaviyo, etc.)Solid understanding ofcustomer lifecycle marketing, segmentation, and personalization strategiesStrong analytical mindset with the ability to turn data into actionable insightsExperience leading teams and working with global stakeholdersStrong project management and communication skillsResults-driven, proactive, and comfortable managing multiple prioritiesWhat success looks likeScalable, high-performing CRM programs that drivemeasurable commercial impactContinuous improvement through testing, innovation, and data-driven decisionsStrong alignment between CRM initiatives and broader business objectivesA high-performing, engaged CRM teamBenefitsOur people are at the heart of the business,



and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.Rewards designed around you:Acompetitive salarydepending on experienceFlexible work arrangementsincluding Hybrid work possibilities ; with up to 60% Home Office.Paid time away from work.
Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.Paid Sabbaticals.
One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leaveExtra Rewards.Lucrative Ten Loyalty Rewards program.Remote Working Holidays- possibilities to Travel and Work!
Employee Discounts.
Access to lots of great travel and entertainment discounts as our clients' members would!
Join us and experience a workplace where you can truly thrive.
Discover Ten GroupCommitment to DiversityWe encourage diverse philosophies, cultures, and experiences.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
This idea unites the teams at TEN.
All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

📌 Crm Manager (Xico)
🏢 Ten Group
📍 Xico