**_Ready to build the future with AI?
_****_ _****_ At Genpact, we don't just keep up with technology—we set the pace.AI and digital innovation are redefining industries, and we're leading the charge.Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale.From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._****_ _****_ If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment._****_ _****_- ****_ Job Description_****_ _****_ _****_ This role is to provide technical support to users based in the _**_Guadalajara Mexico _**_site working with devices including desktop/Laptop computers, printers, smart devices, video conference systems, Wi-Fi devices and other peripherals._****_ _****_ Also, this position will provide some high-level troubleshooting support for customer provided and vendor-neutral software in a networked environment.This role will also serve for new installations, incoming transitions, and/or major improvements related to organic growth.This role is also responsible for providing daily oversight for End User Computing team members assigned to the site_****_- ****_ Responsibilities_**:**_ _****_ _**_Provide IT Support to end users, executives members onsite or remotely or in video conference events._****_ _**- **_Troubleshooting and maintenance of end users laptops,



Mobile devices and basic IT infrastructure equipment including Telecom._****_ _****_ _**- **_ _**_Imaging new PCs & laptops and configuring them for end user use_****_ _**- **_ _**_Escalation point of contact for help desk/onsite issues & represent local IT team for any local business critical IT issues._****_ _**- **_ _**_Work with IT management teams to ensure ramp ups, IT projects, new transitions requirements are handled promptly._****_ _****_ _****_Manage the queue of the ticketing system._****_ _****_Provide data and reporting of Key Performance Indicators and trends to IT regional leader and other partners on ad-hoc, weekly, monthly meetings and as needed; drive strategies for process improvement in the site; monitors and handles the tickets in the queue per Service Level Agreements._****_ _****_Collaborate with various IT departments, offshore support personnel, and vendors to meet end-user needs_****_ _****_Configure, install, seek, and maintain software and hardware in a networked environment; perform on-site repairs of technology equipment or arranges for repairs when needed by End Users._****_ _****_Facilitates incident calls related to End User Computing breakdowns and work with internal partners that impact outcomes._****_ _****_Participate as a Team member and customer contact for the site on key project implementations._****_ _****_ _****_Provide support for critical after-hour activities as business needs require_****_ _****_Troubleshoot and resolve client desktop,



**** Apps - Outlook/SharePoint/OneDrive/Teams-, Mobile Device Management - Vmware Airwarch, Mac OS & network issues._****_ _****_Must demonstrate shown attention to detail_****_ _****_Ability to demonstrate outstanding interpersonal and communication skills with the ability to communicate across various levels of associates within a highly matrixed organization_****_ _****_Validated ability to work efficiently in a team setting as well as independently with_****_- ****_ Qualifications we seek in you!
_**:**_ _****_ Minimum Qualifications / Skills_****_ _****_ _****_Associates Degree in Information Systems, Computer Applications, or similar field preferred with relevant experience in IT._****_Additional IT certifications such as Network +, MCP, ITIL v3, Citrix and VMware_****_ _****_Preferred qualifications _**:**_Relevant experience in the design, implementation, and administration of desktop services_****_- ****_ Why join Genpact?
_****_ _****_ _****_Lead AI-first transformation_**_ - Build and scale AI solutions that redefine industries_****_ _****_Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_****_ _****_Accelerate your career_**_—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills_****_ _****_Grow with the best_**_ - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace_****_ _****_Committed to ethical AI_**_ - Work in an environment where governance, transparency, and security are at the core of everything we build_****_ _****_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foun

📌 It Tech Support5A Process Associate (Guadalajara)
🏢 Genpact
📍 Guadalajara