CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future.Because we don't just make toys.We create innovative products and experiences that inspire fans, entertain audiences and develop children through play.Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.The Customer Fulfillment Supervisor MXCO is responsible for overseeing end-to-end customer fulfillment performance, ensuring that order execution aligns with business priorities, revenue objectives, and customer experience expectations, while acting as a strategic partner with other areas.This role translates operational challenges into effective business decisions, drives execution excellence, and fosters cross-functional collaboration to balance priorities and mitigate risks, ensures achievement of key targets across Mexico and Central America within a highly complex, multi-channel operating environment.What You'll DoDrives Customer Fulfillment KPIs (Fill Rate, Backorder %, Service Level), ensuring performance reflects business priorities and revenue impact.Lead end-to-end order execution visibility, including order management, backorder prioritization, and delivery tracking.Translate commercial priorities into execution decisions, balancing constraints with business impact.Partner closely with Sales to align customer commitments with operational feasibility, challenging priorities when required.Drive proactive risk identification and escalation,



providing clear visibility on trade-offs and proposed actions.Lead execution cadence (S&OE;), ensuring structured cross-functional alignment across Sales, Planning, Logistics.Influence inventory allocation and prioritization decisions within S&OP; guidelines, escalating when business priorities require adjustments.Lead and develop the Customer Fulfillment team, ensuring strong execution discipline, accountability, and continuous improvement.Who We're Looking ForBachelor's degree in Supply Chain, Industrial Engineering, Business Administration, or related field.5+ years of experience in Supply Chain, Customer Fulfillment, Logistics, or related areas.Experience working in cross-functional roles with Sales, Planning, and Logistics.Strong understanding of end-to-end supply chain processes, particularly Customer Fulfillment and order management.Understanding of inventory constraints, allocation logic, and S&OP; alignment.Experience with order management systems (AS400 or similar) and advanced Excel.Analytical thinking with the ability to translate data into insights.Effective communication across different organizational levels.Leadership and team development.Exposure to high-complexity environments (retail, e-commerce, or consumer goods) is strongly preferred.Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day.We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
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📌 Customer Fulfillment Supervisor (Xico)
🏢 Mattel
📍 Xico