Establishes program metrics, monitors the programs and projects to improve products and processes, and aligns them with the business strategies.
**Job Requirements**:- Understanding key customer needs from the user data and feedback, coordinating with the functional and team leaders to include and implement the recommendations.
- Monitoring the performance of the existing solutions, identifying the opportunities based on the user data, and emerging trends in the industry.
- Coordinating with key stakeholders and business partners to recommend priorities and strategies and drive optimization using the data.
- Utilizing the reports and analytics to recommend roadmaps and key decisions and communicating strategy and solution to the critical stakeholders**What your background should look like**:- Generally, requires Bachelor's degree in an appropriate field with a minimum of 3 years of experience.
- Adaptable, flexible and responsive in a rapidly changing, process-improvement synergy-focused environment.
- Change agent: proven ability to lead and support transformation initiatives.
- Ability to "think outside the box", envision future state and help guide the implementation of processes whether local or global.




- Ability to build working relationships and effectively interact collaboratively with peers on solutions and issues.
- Strong analytical, communication and problem-solving skills as well as good business acumen is essential.Able to convey complex ideas clearly and influence stakeholders at all levels.
- Excellent written and verbal communication skills.Your Main Tasks:- Represents the owner of global processes in SAP for Focus Accounts and Customer Care, and ensures processes are aligned with TEOA and Integral Account Management strategy for specific customer accounts.
- Drives alignment on process standardization, making sure that processes are defined and implementations are done in accordance with the specific strategic customer requirements.
- Works with TEIS SAP Team and GAM/AM to define Sales / Customer Care training program for new SAP projects or Focus Account processes that will align with the expectations for standard processes and standard work.
- Will work closely with other functions and BUs to coordinate projects for Focus Accounts and be empowered to pull in necessary resources and key people.
**Competencies**:- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

📌 Continuous Improvement Analyst Iii (Hermosillo)
🏢 TE Connectivity
📍 Hermosillo