About The RoleWe're looking for a curious, hands‐on IT Support Specialist to join our lean IT team.This isn't a traditional helpdesk role — you will be a part of a 2‐person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies).
You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI‐assisted development with tools like Claude Code.One of our previous IT team members progressed into our SRE team.We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.What You'll DoManage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setupAct as the gatekeeper for access management — onboarding, offboarding, SSO, and permissionsSupport Slack and Jira‐based IT requests, triage issues, and resolve them efficientlyCollaborate with our SRE team on infrastructure awareness and escalationsDocument runbooks, processes, and internal guides clearly and consistentlyOccasionally support Windows (and a couple Linux) users alongside our primary macOS environmentUse available platforms to automate common requests and reduce toilWhat We're Looking ForCore IT skillsSolid macOS administration experience — you know the OS, not just the UITerminal comfort — enough to read logs, and not panicExperience with MDM tools (Kandji, Jamf, or similar)Identity and access management — Okta, Google Workspace, SSO basicsMindsetYou ask "why does this keep happening?
" before closing a ticketYou're comfortable with ambiguity and can prioritise without hand‐holdingYou write things down — runbooks, notes, decisionsYou want to understand how things work,



not just fix symptomsNice to HaveCuriosity about AI‐assisted development tools (Claude Code, Copilot, etc.)Experience with Docker or containers at a basic levelNetworking fundamentals: VLANs, firewalls, switches, VPN conceptsFamiliarity with monitoring and alerting tools (Grafana, Datadog, etc.)Exposure to AWS or other cloud platformsAny Slack bot, webhook, or internal tooling project you've built — even a small oneScripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasksWhat We OfferA team that treats IT as engineering, not just supportReal autonomy to build tooling, propose improvements, and own projectsOpportunity for engineering progression for the right candidateA lean, collaborative team where your contributions are visible and valuedFully remote workingBenefits & PerksAttractive compensation package consisting of base salary and the potential to earn a significant bonus for top performanceOpportunity to have a real impact in a high‐growth general category leader40% discount on all Fever events and experiencesPrivate health Insurance20 days off annuallyWellhub membershipEnglish LessonsResponsibility from day one and professional and personal growthGreat work environment with a young, international team of talented people to work with!
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count.Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities.We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
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📌 It Support Specialist (Xico)
🏢 Fever
📍 Xico