Company: Wisconsin Carports & Steel Buildings Location: Remote — Mexico only Schedule: Full-Time, Monday–Friday, 9:00 AM–5:00 PM CSTCompensation: $1,200 USD/monthAbout Wisconsin Steel BuildingsWisconsin Steel Buildings is a Midwest steel building dealership helping homeowners, farmers, businesses, and commercial customers design custom steel buildings across the United States.About the RoleAs Customer Success Coordinator, you'll own the customer experience after an order is placed — the primary point of contact between customers, manufacturers, and our internal team as projects move from production through installation and beyond.This role blends customer service, project coordination, CRM management, manufacturer communication, and post-installation follow-up.
Your work turns satisfied customers into repeat customers, referral partners, and brand ambassadors.What You'll DoServe as the primary point of contact for customers after order submissionRespond to customer calls, emails, and texts about existing ordersCoordinate with manufacturers on production, installation,



and warranty updatesFollow up on delayed orders and unresolved concerns until resolvedConduct post-installation follow-up to confirm customer satisfactionMaintain accurate records in our CRMIdentify referral and future sales opportunities for the sales teamWhat We're Looking ForExcellent spoken and written EnglishOutstanding communication and relationship-building skillsHighly organized with strong attention to detailAble to manage multiple projects and follow up consistentlyPositive, professional, customer-first attitudeStrong problem-solving skillsComfortable coordinating across customers, manufacturers, and internal teamsCRM experience (HubSpot a plus)Prior experience in customer success, customer service, project coordination, operations, or account management preferredHow to ApplyPlease submit:Your resumeA 2–3 minute Loom video (in English) / answering:Tell us about your customer service or customer success experience.What does exceptional customer service mean to you, and how have you handled a difficult customer situation?
Why are you a good fit for this role?
Please paste your Loom video link at the top of your resume or in your message to us.

📌 Customer Success Coordinator (Remote) (México)
🏢 Wisconsin Carports & Steel Buildings
📍 México