We are seeking a Bilingual Customer Service Representative (English/Spanish) to join our growing team.
This is a fully remote opportunity supporting a California-based Personal Injury Law Firm.In this role, you will be the first point of contact for potential clients, assisting with initial inquiries, gathering information, and providing a professional and empathetic experience.This is an excellent opportunity for candidates with strong communication skills who are interested in the legal field or have prior experience in customer service or legal intake.Key Responsibilities:Answer inbound calls and respond to client inquiries in English and SpanishConduct initial intake calls and gather relevant case informationFollow structured scripts and questionnaires when neededProvide clear, professional,



and empathetic communication to potential clientsAccurately document call details in the systemIdentify qualified leads and escalate when appropriateMaintain confidentiality and professionalism at all timesQualifications:Fluent in English and Spanish (required)Prior experience in customer service, call center, or client-facing rolesStrong verbal communication and active listening skillsAbility to handle sensitive conversations with empathy and professionalismOrganized and detail-orientedComfortable working in a fast-paced, structured environmentReliable internet connection and quiet workspacePreferred Qualifications (Nice to Have):Experience working with U.S.-based companiesPrior experience in legal intake or law firms (especially personal injury law)Familiarity with topics such as personal injury law and workers' compensation lawSchedule:Monday to Friday9:00 AM – 6:00 PM Pacific Time (U.S.) with an hour breakWhy Join Us:Fully remote positionOpportunity to work with a U.S. law firmStable, long-term role with growth potentialSupportive and structured team environment

📌 Remote Bilingual Customer Service Agent (Spanish/English) (México)
🏢 Smarter Legal Solutions
📍 México