About Bijou GetawaysBijou Getaways is a curated luxury short-term rental company with properties across six markets — Maui, St. John USVI, Napa Valley, Miami, Paris, and the South of France.
We are owner-operators: these are our properties, and we manage them with the same standards we'd apply to our own home.Our team is fully remote, Mexico-based, and built around one operating principle: own the outcome, don't wait for instructions.We are expanding into a new Florida market — 8 luxury units — and we are hiring one person to own it completely.What Success Looks Like in Year 1This is not a task description.
These are the outcomes you will be held to:Guest rating ≥4.85 across all 8 units on all OTA platforms — no single unit below 4.7 — sustained for the full yearZero unresolved maintenance items older than 72 hours — tracked in Monday.com, documented, closedZero HOA violations or compliance gaps — all CC&R; requirements met proactively, never reactivelyZero "dirty property" or "maintenance failure" guest complaints in the second half of Year 1Weekly operational scorecard delivered every Monday by 9am — without being asked, without exception, every weekIf you read those five outcomes and immediately start thinking about how you'd achieve them — this role is for you.
If you read them and start thinking about what support you'd need — it isn't.The RoleYou will be the single point of accountability for 8 luxury STR units in Florida.
You own guest experience, property operations, maintenance coordination, and HOA management — completely, without handholding.The defining trait of this role is not any single skill.
It is resourcefulness under pressure.
When something breaks at 11pm and the vendor isn't answering, you don't escalate — you find another vendor, you solve the problem, and you document what you did.
When the HOA sends a violation notice, you don't ask what to do — you read the CC&Rs;, you respond, you fix it, and you close the ticket.
When a contractor does substandard work, you don't accept it — you hold them to the standard, you get it redone, and you find a better contractor for next time.You are not a coordinator.
You are not a task-executor.
You are a problem-solver who happens to manage property.Schedule & Work EnvironmentHours: 7:00 AM – 4:00 PM Pacific Time, 5 days per week (1-hour break)Days off: 2 weekdays rotatingCamera on: Full shift via Zoom — you are present and visible at all timesScreen monitoring: Time Doctor — standard for all remote team membersLocation: Mexico with stable, dedicated internet — not shared, not mobile dataWhat You Will OwnGuest OperationsFirst-response to all guest inquiries and escalations within 5 minutes during shift hoursPre-arrival coordination, welcome communications, special requestsPost-stay follow-up and review managementGuest issue resolution — you find the solution, you do not pass it upProperty Maintenance, Repairs & Contractor ManagementThis section is the core of the role.
Read it carefully.Own the full maintenance lifecycle: identify the issue, assess severity, dispatch the right vendor, set the expectation, verify completion, close the ticket — every time, no exceptionsManage difficult contractors: not every vendor does the job right the first time.
You know how to hold them accountable without burning the relationship — firm, documented, and results-focused.
If they fail twice,



you have a replacement readyRead and interpret repair scopes: you understand what a plumber, electrician, HVAC technician, or handyman is proposing, whether the price is reasonable, and whether the work was done correctly — you don't need an expert to tell youRemote property inspection: Ring cameras, photo verification, video walkthroughs — you catch issues before guests arrive and before they become expensiveEmergency response: leak, HVAC failure, electrical issue, pest — you know the priority order, you have the vendor contacts ready, and you act immediately without waiting for approval on standard repairsPreventive maintenance: seasonal checks, appliance servicing, pool maintenance, exterior upkeep — scheduled, tracked, never missedVendor accountability: every vendor gets a clear scope, a deadline, and a quality standard before the job starts.
Every completed job gets verified before the invoice is approvedNothing stays open beyond 72 hours without a documented reason in Monday.comHOA Management — Expert Level RequiredPrimary liaison between Bijou Getaways and the Florida HOA — you own this relationship completelyRead, interpret, and apply CC&Rs;, bylaws, and rental restrictions — you can open a governing document and know what it means operationally without helpMonitor all HOA communications: notices, violations, meeting agendas, board decisions — nothing missed, nothing delayedResolve violations proactively — you identify potential compliance gaps before the HOA doesCoordinate all HOA-required services: landscaping standards, exterior maintenance, pest control, pool compliance, inspectionsManage HOA fee tracking, dues payments, and special assessments — documented, never lateNavigate rental approval processes for new guests where requiredMaintain complete HOA compliance records for every unit — current, accessible, auditableCleaning & Quality ControlQC every single cleaning turnover — photos and video verified against checklist before every check-in, no exceptionsHold cleaning teams accountable to standard: timing, supplies, documentationManage supply chain for all 8 units — linens, consumables, welcome amenities — always stockedSystems & ReportingOwn the Monday.com board for this market — every task, every open item, every deadline, every contractor commitment trackedWeekly operational scorecard delivered Monday 9am — no reminder neededFlag issues before they become problems — the CEO never discovers something you already knewMust-HavesAll required.
If you cannot confirm each one specifically, do not apply.STR OperationsPersonally managed STR listings on Airbnb, VRBO, Expedia, or Booking.com — pricing, calendar, guest comms, and cleaning coordination — for at least 3 listings simultaneouslyMaintenance & RepairsExpert-level residential maintenance management — you have diagnosed issues remotely, dispatched vendors, set quality expectations, verified completed work, and rejected substandard repairsExperience managing difficult or unreliable contractors — you know how to get the job done right without burning bridges,



and you know when to find someone newHOA ManagementGenuine HOA management experience — you have read CC&Rs;, managed violations, coordinated compliance, and owned the HOA relationship for a residential propertyIf you have never personally managed an HOA, do not apply — this is not a learnable-on-the-job requirement for this roleProblem-Solving & ResourcefulnessDocumented pattern of solving problems independently — you do not escalate standard operational problems, you solve them and report the resolutionWhen a vendor fails, a system breaks, or a guest has an emergency outside business hours — you find a way, not an excuseSystems & ToolsFluent Monday.com usage — you have run boards, maintained hygiene, and tracked team accountability without supervisionStrong spoken and written English — guest calls, vendor negotiations, HOA communicationsSchedule & SetupAvailable 7:00 AM – 4:00 PM Pacific Time, 5 days per weekCamera-on and Time Doctor screen monitoring — no exceptionsLocated in Mexico with dedicated, stable internet connection$1,000–$1,500/month base works for your current situationPreferredExperience with Guesty, Hostaway, or any professional PMSPractical use of AI tools (Claude, ChatGPT, Make.com) to build or automate workflowsExperience managing remote cleaning and maintenance teams across multiple units simultaneouslyBackground combining STR operations with long-term residential property managementCompensationBase: $1,000–$1,500 USD/month (independent contractor)Performance bonus: Guest ratings, expense management, direct booking performanceDirect booking commission: 10% of any new guest booking you source (not return guests, not OTA conversions)13th month: Annual holiday bonus at year-endTop performer recognition: Monthly spin-the-wheel — up to $500 or extra days offThe base is the floor.
Performance is rewarded directly and significantly.This Role Is Not For You If...Based on what we've learned hiring for this type of role — these are the real disqualifiers:Your property management experience is in hotels, commercial real estate, industrial facilities, or corporate housing — not STR listings on OTA platformsYou have been "involved with" maintenance but you've never been the person who owns the ticket from identification to verified closureYou know HOAs exist but have never read a CC&R;, managed a violation, or owned a compliance relationship for a residential propertyWhen a contractor does poor work, your instinct is to report it up rather than hold them to the standard yourselfWhen something breaks at 11pm and the vendor isn't answering, your first move is to send a message and wait — not to find the solutionYou are currently running consulting clients, a side business, or freelance work that requires significant weekday hoursYour five-year plan is to run your own business or use this role as a learning platform for something else — we are not a training ground, we are a place to build a careerYou describe AI tools you "use" but cannot point to a workflow you built that other people depend onYou need daily check-ins, task lists, or management presence to stay on trackHow We Measure PerformanceWe measure three things:Guest outcomes — ratings, response time, complaint rateProperty outcomes — maintenance close rate, HOA compliance, cleaning QC pass rateSystems outcomes — Monday.com board hygiene, scorecard delivery, zero surprises to leadership

📌 Str Operations Manager — Luxury Short-Term Rentals Florida Portfolio (Remote, Camera-On Shift) (México)
🏢 Bijou Getaways
📍 México