Service Now HAM/SAM Developer – JD
The adecuado candidate will lead and deliver OOB implementations for HAM & SAM, ensuring robust asset lifecycle processes, data quality, integrations with enterprise systems/tools, and compliance‐ready reporting.
Requires strong hands‐on configuration skills, data migration experience, and ability to build/maintain integrations and automation using Service Now best practices.
Technology Service Now – Hardware Asset Management, Software Asset Management
Experience Level 5+ years' experience and proven specialization in Service Now ITAM implementation.
3+ HAM/SAM implementations as Developer.
Preferred Certifications Service Now SAM Pro Certification.
Service Now HAM Pro Certification.
Job Description HAM (Hardware Asset Management) Implement and configure Service Now HAM OOB processes end‐to‐end: procurement intake / ordering alignment, stockroom setup and inventory operations, asset allocation/deployment/assignment, maintenance / refresh, retirement / disposal.
Configure and manage stockrooms, transfer orders, inventory movement, check‐in / check‐out and related inventory controls.
Set up and govern hardware models, model categories, manufacturers and standardization rules.
Ensure hardware asset records align with CMDB CIs (data quality, duplication controls, lifecycle alignment).
Support operational readiness through runbooks, documentation and stakeholder training for asset teams.
SAM (Software Asset Management) – OOB Implementation Implement and configure Service Now SAM OOB capabilities: software model/catalog setup, normalization concepts, entitlement tracking, license/compliance reporting.
Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources.
Support implementation for Tier‐1 publishers such as Microsoft, Oracle, SAP, Adobe, IBM, including required configuration and compliance inputs.
Integration & Technical Skills Experience integrating Service Now with SAM tools,



endpoint management, mobile device management, procurement tools and other third‐party applications.
Write Java Script code following standards and write Angular JS widgets for the Service Portal.
Build integrations using REST / SOAP API, OKTA / SSO; knowledge of MFT/SFTP, batch processing beneficial.
Build transform maps and data migration; scripting in Java, Angular/Java Script.
Understand CMDB, Discovery, Asset management.
Client‐side and server‐side Java scripting.
Unit and regression testing, support UAT and production deployment.
Areas of Expertise Define architectural and design level technical solutions aligned with business problems.
Design and implement client‐facing solutions.
Implement and integrate enterprise software applications.
Analyze and evaluate alternative solutions, recommend cost‐effective and efficient solutions.
Propose data model, design changes to processes and products.
Design and develop Service Now data model to support integrations.
Coordinate releases, product upgrades, and new technology deployments.
Support Service Now version upgrades, install, test, and go‐live new applications.
Business analysis and requirements gathering.
Learn technology quickly through instruction and self‐training.
Soft Skills Excellent analytical and troubleshooting skills.
Strong verbal and written communication.
Creative thinking in implementing service improvements (automation, incident reduction).
Willingness and flexibility to learn new technologies, scale up quickly, adapt to roles.
Practical experience with agile methodologies/tools.
Cross‐functional knowledge, collaborates well with other groups, shares information.
EEO Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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📌 Servicenow Itam Developer Sr. (Jalisco)
🏢 Infosys
📍 Jalisco